Tejaswi Sadakula - Transportation Specialist - Amazon

Summary

Transportation Specialist with 9 years of experience at Amazon, progressing from Representative to Specialist. Experienced in Prime Now operations, IHS support, payment dispute resolution, stakeholder management, ticketing operations, and last-mile transportation coordination. Strong expertise in SLA management, operational monitoring, cross-functional collaboration, and process improvement.

Overview

9

years of professional experience

Work History

Transportation Specialist

Amazon

Hyderabad

01.2017 - Current

Managed end-to-end operations for Amazon Prime Now, including Scheduler Pilot Process and Central Dispatch coordination.
Collaborated with LMTOC/SDS teams to ensure smooth logistics and operational efficiency.
Supported AM Flex operations by coordinating deliveries and resolving operational challenges.
Monitored milk-run logistics by tracking vehicles in real time and updating station teams to ensure timely deliveries.
Acted as Subject Matter Expert (SME) for NOC_IHS team, providing guidance and resolving complex issues.
Provided operational support to Prime Food team, ensuring seamless service delivery.
Handled inbound queries from store owners across India regarding package allocation, payments, and feedback; resolved issues by coordinating with cross-functional teams via ticketing systems.
Managed and resolved stakeholder-raised tickets within defined SLA timelines, ensuring high service standards.
Addressed customer pickup-related issues and ensured timely resolution.
Administered the WOW web portal (3rd-party app), enabling store-level performance tracking, feedback collection, geo-tagging, and audit/survey management.
Managed payment dispute tickets by liaising with store owners, understanding concerns, and coordinating with internal teams for resolution.
Monitored aging tickets and payment buckets, reducing turnaround time (AHT) through effective follow-ups with PM teams.
Tracked key operational metrics such as GACD and Service Levels (SLs) to ensure performance targets were met.
Prepared and shared monthly Loss & Recovery reports with the finance team.
Led team coordination activities, including conducting meetings, managing attendance, and resolving team queries.
Sent notifications to stores via Store App and Rabbit App for operational updates and communication.
Analyzed invoice discrepancies using Marco Polo tools, ensuring accuracy and compliance.
Communicated effectively with stakeholders to resolve issues and provide timely updates.

Education

Master of Science -

Osmania University