Tejaswini
Bengaluru
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
7
7
years of professional experience
Work History
Financial Controller
JP Morgan Chase & Co
03.2022 - Current
- Ensured sanity of liquidity and credit risk data used for internal and regulatory reporting.
- Oversaw team operations and managed escalations, ensuring timely resolution and adherence to liquidity limits and controls.
- Conducted end-to-end data analysis, reconciliations, and conflict resolution for T+1 liquidity reporting.
- Led cloud migration initiatives, including AWS testing, issue resolution, and solution design.
- Built automations using AWS and Alteryx to increase accuracy and efficiency.
- Supported global liquidity reporting teams by ensuring compliance, timeliness, and risk governance alignment.
- Interacted with Internal Audit, Risk, and Change Management teams for system implementations and control evaluation.
- Developed SOPs, training materials, and conducted workshops for new hires and team members.
- Provided managerial oversight on daily deliverables, performance, and operational risk mitigation.
- Led financial reporting and analysis, ensuring compliance with regulatory standards.
- Conducted variance analysis to identify trends and inform strategic decision-making.
- Collaborated with senior management to drive cost reduction initiatives and improve profitability.
- Maintained strong relationships with external auditors, facilitating smooth annual audit processes and addressing any concerns promptly.
- Reviewed processes and procedures to guide program implementation and optimize auditing.
Manager
JP Morgan Chase & Co
06.2019 - 03.2022
- Led team operations, ensured workflow distribution, and tracked service quality.
- Managed customer escalations, high-risk issues, and fraud-related disputes.
- Investigated and resolved debit card, ACH, and ID Theft claims with regulatory accuracy.
- Mentored new staff, conducted training, and contributed to SOP improvements.
- Identified patterns in fraud, improved compliance processes, and collaborated with cross-functional teams.
- Developed training programs for staff, improving onboarding efficiency and employee retention rates.
- Led cross-functional teams to streamline operational processes and enhance productivity.
- Facilitated communication between departments to foster collaboration and achieve project objectives.
- Evaluated performance metrics to drive continuous improvement in service delivery standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed Over 30 customer escalations in over a day.
Education
MBA - Finance
Alagappa University
Karaikudi, India03-2015
Bachelor of Commerce - Commerce
Alagappa University
Karaikudi, India03-2013
Skills
- Internal controls
- Financial management
- Process improvement
- Risk management
- Performance management
- Team oversight
- Team leadership
- Time management
- Decision-making
- Goal setting
- Relationship building
- Operations management
Timeline
Financial Controller
JP Morgan Chase & Co
03.2022 - Current
Manager
JP Morgan Chase & Co
06.2019 - 03.2022
MBA - Finance
Alagappa University
Bachelor of Commerce - Commerce
Alagappa University