Tejaswini D. Kurhade

🌐 www.https://tricityltd.com

A. Project & Team Management :-

• Coordinated post-sales and client engagement processes for multiple projects under the Avion City launch, leveraging CRM tools to track progress, address client needs, and ensure smooth handovers.
• Coordinated with 8+ banking partners to manage loan sanctions and disbursements for over 500 clients, ensuring timely processing and smooth project funding.
• Streamlined operations and optimized team performance by coordinating daily reporting with Assistant Managers, and achieving project milestones within set deadlines.
• Monitored overall project progress, sales targets, and operational deliverables to ensure alignment with organizational goals.
• Conducted regular team meetings to review performance, track updates, and address challenges in real time.
• Streamlined coordination between sales, documentation, and client service teams to enhance efficiency, and ensure smooth operational workflows.

B. Client Handling and Communication :-

• Supported team members in resolving client queries efficiently and professionally, ensuring a superior customer experience.
• Proactively managed client escalations by identifying root causes and implementing swift, effective solutions to maintain client trust and satisfaction.
• Liaised with banks and finance departments to ensure timely processing, sanctioning, and disbursement of client loans, providing a seamless post-sales experience.
• Guided clients through the registration, payment, and documentation processes, maintaining clarity and professionalism throughout.
• Maintained effective communication between clients and internal departments to facilitate smooth coordination.

C. Coordination & Reporting :-

• Prepared and analyzed daily, weekly, and monthly reports for management review and strategic decision-making.
• Coordinated with the Accounts and CRM teams to verify payment status, generate receipts, and update transaction records.
• Ensured data accuracy and timely updates within the MIS system to support transparency and reporting integrity.
• Supported new process setups and ensured adherence to RERA compliance, and company operational standards.
• Assisted in the smooth handover and registration process for booked units, ensuring customer satisfaction, and timely completion.

Leadership Achievements:

• Directed team operations to enhance service quality, resulting in improved client satisfaction and retention rates.
• Mentored junior staff, fostering skill development, and promoting a collaborative, high-performance team environment.
• Implemented strategic initiatives to streamline workflows, reduce operational bottlenecks, and achieve significant time savings.

🌐 www.raunakgroup.com

Key Responsibilities and Achievements:-

• Managing post-sales operations for multiple residential projects — Raunak Supreme, Raunak Residency, Raunak Bliss, and Unnathi Woods — ensuring timely coordination between internal teams and external stakeholders.
• Preparing and maintaining key operational reports, including Collection Reports, Deviation Reports, Registration Reports, and MIS Reports, for management review.
• Overseeing CRM data management and reporting through ERP software and Google Sheet trackers, ensuring accuracy in daily collections, Raunak collections, refund master sheets, and SDR/challan details.
• Coordinating with the Banking team for loan sanction letters, disbursements, and pre-EMI processes, to ensure timely fund flow.
• Collaborating with the MIS team for sales booking and receipt report updates in ERP systems.
• Coordinating with the Accounts team for processing refunds, pre-EMI payments, and reconciliation of client accounts.
• Liaising with the Legal team to address file-related legal issues, ensuring documentation compliance, and smooth registration processes.
• Managing TDS on the Sale of Agreement and ensuring adherence to statutory compliance standards.
• Providing regular training sessions to new joiners, ensuring alignment with CRM protocols, ERP usage, and reporting standards.
• Directly reporting to the CEO, presenting collection updates, client escalation reports, and process improvement recommendations.

Key Achievements:

• Developed and implemented CRM strategies that optimized customer engagement and improved retention rates.
• Analyzed customer data to identify behavior trends, enabling targeted communication campaigns that enhanced campaign effectiveness.
• Led cross-functional coordination during CRM system upgrades, improving data accuracy and user experience across departments.
• Mentored junior staff on CRM and customer-handling best practices, fostering a culture of accountability and continuous improvement.
• Based on the provided details for the position of Team Leader at Raunak Group with 13 years of experience, here are the resume experience statements tailored to align with the role and responsibilities typically associated with this position:
• Developed and implemented effective team strategies that significantly improved workflow efficiency and team collaboration.
• Mentored and trained junior staff, enhancing their skills and fostering a culture of continuous improvement within the team.
• Analyzed team performance metrics to identify areas for improvement, resulting in streamlined operations and reduced turnaround times.

A) Sales and CRM Responsibilities:-

• Explained project details, including location, amenities, and flat specifications, to prospective clients.
• Guided clients through the booking process, payment schedules, registration, and possession procedures to ensure a smooth customer experience.
• Prepared and managed all client-related documents, including quotations, allotment letters, receipts, demand letters, legal notices, sale agreements, and possession letters for flats and shops.
• Handled government valuation processes for flats and shops, including stamp duty and registration value assessments.
• Managed RERA updates, ensuring compliance with current regulatory requirements.

B) Correspondence and Legal Paperwork:-

• Drafted and prepared legal documentation to obtain APF approvals for bank loans.
• Handled flat/shop cancellation agreements and maintained proper legal records.
• Prepared and submitted paperwork for RERA registration, project permissions, and approvals from concerned authorities.
• Managed GST, Service Tax, and MVAT monthly workings and reconciliations.
• Processed monthly salaries and issued cheque for staff payments.
• Filed online tax returns and completed online challan payments, along with other bank-related activities.
• Maintained accurate and updated sales and financial records for management review and audit purposes.

C) Other Work:-

• Prepared project-wise booking and cancellation reports to maintain accurate client and sales records.
• Generated monthly project-wise recovery and outstanding reports for management analysis and financial tracking.
• Conducted regular payment follow-ups through emails and calls to ensure timely collections.
• Represented the company in property exhibitions to promote projects and strengthen brand presence.

• Office Administrative
• Making online postings of projects.
• Communicate with consumers and follow-ups.
• Making rent agreements.
• Looking after cash payments and preparing.
• Cash and bank reconciliation statements at.
• The end of every month.
• Reports to the Directors.