Tejaswini G Rao
Bangalore
Summary
Over 14 years of professional experience in Order management, Managing Business Processes, Quality Assurance and Service Management. Proficient in Business Solutions like Process Modeling, Business Process Reengineering, Gap Analysis Have good working experience in Excel Reporting, Analytical tool and PowerPoint Presentation. Expertise in creating Workflows and Process Maps in Microsoft Visio Proficient in identifying and implementing automation opportunities to improve productivity, driven significant change and transformation at the leadership-level and workforce-level. Highly-motivated employee with desire to take on new challenges.
Overview
18
18
years of professional experience
Work History
Analyst, Sales Operations
Dell Technologies
Bangalore
04.2021 - Current
- Provides pre-sales and/or post-sales operational support.
- Manages order fulfillment.
- Researches customer or order problems, and delivers solutions working cross-functionally to resolve.
- Liaises between the customer/partner and sales organization.
- Focuses on delivering a positive customer or partner experience.
- Facilitates product and sales information flow.
- Drives sales operations process improvements.
- Serves as interface for order status and handles order escalation and SKU management.
- Responsible for influencing sales behavior and capabilities.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Identified opportunities for process improvements across the organization.
- Identified needs of customers promptly and efficiently.
Service Management Senior Analyst
Accenture Solutions Pvt. Ltd
12.2015 - 05.2017
- Work for a client specializing in semiconductor industry and based in Netherlands having presence in multiple countries
- My role was to manage Creation of daily recruitment status dashboards across geographies
- Managing weekly, fortnightly and Monthly Governance reports and dashboards and drive monthly governance calls with client and Accenture leadership
- Work with delivery teams to identify automation opportunities and Implement the same
- Identify critical to quality processes and ensure there are no slippages in CTQ’s
- Work with the delivery and client teams to define SLA’s and OLA’s and report the SLA’s as per the client reporting calendar
- Drive risk and issue management by closely working with the delivery teams.
Sr. Analyst in Order Management
Sutherland Global Services Pvt Ltd
12.2013 - 11.2015
- Work for client with global presence with focus on Business Large Enterprises, Small Medium Business & Consumer for APAC regions
- Generate MIS reports for Sr Leadership
- Analysis of specific business problems and gather user requirements through a set of constructive questioning parameters
- Highlighting pain areas to the concerned teams which help in reducing Order inflow
- Liaise with the with various support teams to maintain Quality low rejection rates
- Verify customer purchase order and ensure compliance with all applicable local statutory laws
- Analyze data on QC result to identify frequent/common errors
- Drive Quality & reduce risks
- Drive enhancements of ERP tool
- End to End order management by performing Statutory checks on Taxation, Duties, Octroi, and Road Permits/Declaration letters, Procurement certificate document for exemption of duties
- Work on daily work allocation to the team members based on order volumes
- Understand the terms of various business/transaction documents required Quote, Pro-forma Invoice, Letter of Credit, Document against Payment & the impact on the business and audit
- Preparing details of Revenue, Margins, Provision, Collection and payable in time for a smooth month closure
- Focusing on Internal Controls and ensuring Compliance of various Global Regulatory Laws like Sarbanes – Oxley, Trade compliance etc.
Order Management Analyst
DELL International services Pvt Ltd
12.2007 - 12.2013
- Daily Operational effectiveness and administration
- Drive process improvements & standardization
- Key synergies & updates to stake holders and Business partners
- Performance management of Order Processing agent
- Tracking and reporting for key Business performance indicators
- End 2 End Support till goods are delivered to customer
- Monitor the orders that failed to flow into production
- Co-ordinate with Dell Sales, Factory & IT team to fix the issue and re-book orders
- Follow up on ageing and get required resolution to get orders re-entered
- Highlighting pain areas to the concerned teams which help in reducing Order inflow
- Liaise with the with various support teams to maintain Quality low rejection rates
- Verify customer purchase order and ensure compliance with all applicable local statutory laws
- Analyze data on QC result to identify frequent/common errors
- Drive Quality & reduce risks
- Drive enhancements of ERP tool
- End to End order management by performing Statutory checks on Taxation, Duties, Octroi, and Road Permits/Declaration letters, Procurement certificate document for exemption of duties
- Work on daily work allocation to the team members based on order volumes
- Understand the terms of various business/transaction documents required Quote, Pro-forma Invoice, Letter of Credit, Document against Payment & the impact on the business and audit
- Preparing details of Revenue, Margins, Provision, Collection and payable in time for a smooth month closure
- Focusing on Internal Controls and ensuring Compliance of various Global Regulatory Laws like Sarbanes – Oxley, Trade compliance etc.
Front office executive
Atrie Technology Pvt Ltd
07.2006 - 12.2007
- Plan and coordinate meetings, events and trainings for internal employees
- Help resolve administration issues by analyzing data, identify solutions generate reports and present to management
- Ensure smooth operation of Front desk
- Manage client visits effectively by managing end to end logistics
- Preparing Invoices and Delivery notes
- Coordinate with Sales coordinators from other branches.
Education
Bachelor of Commerce (B Com) -
Gov. Women’s college, Bangalore University
01.2005
Skills
- Order Management
- Service Management
- Management of Business Operations
- Handling Governance and Deal Cadence
- Reporting and Analytics
- Performance Management
- Risk & Issue handling
- MS Office (Excel, Access, PowerPoint, One Note, MS Teams and Outlook)
- Share point
- Working knowledge of Data Zen
- Power BI
Personal Information
- Date of Birth: 02/24/YY
- Marital Status: Married
Languages
- English
- Kannada
- Hindi
- Telugu
Disclaimer
I hereby declare that the above furnished information given is true and solely responsible for its accuracy.
Timeline
Analyst, Sales Operations
Dell Technologies
04.2021 - Current
Service Management Senior Analyst
Accenture Solutions Pvt. Ltd
12.2015 - 05.2017
Sr. Analyst in Order Management
Sutherland Global Services Pvt Ltd
12.2013 - 11.2015
Order Management Analyst
DELL International services Pvt Ltd
12.2007 - 12.2013
Front office executive
Atrie Technology Pvt Ltd
07.2006 - 12.2007
Bachelor of Commerce (B Com) -
Gov. Women’s college, Bangalore University
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