Tejaswini J
Shimoga
Summary
Dedicated EdTech professional with a proven track record of achieving company goals through consistent and organized practices. Thrives under pressure and excels at adapting to new situations and challenges to enhance the organizational brand. Insightful leader with experience in directing and improving operations by implementing effective employee motivational strategies and enforcing strong processes. Possesses extensive knowledge of industry best practices, market trends, and regulatory requirements. Talented leader with an analytical approach to business planning and problem-solving.
Overview
11
11
years of professional experience
Work History
Delivery and Operation manager
L&T EduTech
01.2022 - Current
- Handling the Delivery of Courses, which includes end to end support
- Entire course Calendar planning for different colleges
- Co-ordinations with College SPOCs for the smooth course roll out
- Onboarding users to respective courses
- Assessment and Projects planning and delivery
- Working with cross function teams, SMEs to ensure content delivery on time
- Collecting feedback and working on the NPS data and analysis and ensuring all the actionable are taken based on the feedback
- Maximized performance by monitoring daily activities and mentoring team members.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Optimized delivery processes with data-driven decision-making and performance tracking.
- Enhanced delivery efficiency by streamlining operations and implementing process improvements.
- Enhanced communication between departments by establishing regular meetings and progress updates.
- Controlled costs to keep business operating within budget and increase profits.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Deputy Manager
Vedantu Innovations Pvt. Ltd
01.2020 - 01.2022
- My experience with Vedantu in Academic Operations as deputy manager handled the central ops team, which includes OTM tests and Assessment, Assignments, book shipping, Data support team, Batch management, content ops, Webinar
- Handling Team size: 40+ which includes people managers
- Monitoring and ensuring timely implementation of all Academics related activities which includes Tests and assignments planning
- More than 1000+ batches
- Ensuring all the post class content is shared on time with all the batches, connecting with respective stakeholders to ensure the content readiness
- Ensuring all day-to-day sessions are tracked and ensure the entire students and Teacher engagement data is managed
- Ensuring all the new students on boarded smoothly by proving all the required data which includes Enrollments, course details by proving complete data requirements
- Ensure Students are handheld completely form student account managers
- Once onboarded ensuring students are engaged continuously and supporting in helping with the session details or test details backing with the data on attendance, tests engagement etc
- Supporting all the cross-function team with the data
- Collecting feedback and working on the NPS data and analysis and ensuring all the actionable are taken based on the feedback
- Ensuring teachers Payout to reach finance team every month and processed smoothly
- Closely working with Product team to automate the Manual process which in turn help the efficiency of the team, resource, and time
- Handling Projects for Television partner, ensuring delivering the requirement with highest quality within the agreed timelines
- Ensuring Webinars are done smoothly for the topics going with the market trend And co ordination with respective teams
- Handling book shipping data and the team
- Ensuring team is motivated and delivery all the tasks and recognized and rewarded
- Built the team from scratch from x to 10x by involving in hiring the right fit, setting KRAS and defining roles and responsibilities to individuals
- Enhanced supervisory and leadership abilities by working closely with Team leaders
- Introduced new methods, practices and systems to reduce turnaround time
Executive and Senior Executive
MeritTrac Service limited
01.2014 - 01.2020
- Hand in experience in managing both corporate and PSUs projects
- Understand the requirement and project planning
- Interaction with different stakeholders and closely working with them for project plan
- Attending kick off call for new projects
- Understanding SOW, budget, Project requirement template
- Negotiating timelines with PM
- Coordinate with different project managers
- Coordinate with internal/external departments
- On time Vendor invoice generation and SME invoice generation
- Coordinate with internal/external Subject Matter experts, different vendors
- Interacting with SMEs, explaining the requirements & negotiating with timelines
- Ensure on time Delivery of the requests assigned and as agreed with your reporting manager/Customer/SLA
- Maintain good relationship with the Subject Matter Experts and Vendors
- Reporting to Managers and Skip level Managers and updating the project status
- Hand in experience in different applications used in the organization
- User Acceptance testing is conducted for the new application that is going to be used in the organization
- Item Analysis - Knowledge on Classical Test Theory CTT and Item Response Theory IRT
- Check for Content Clarity and Usefulness
- Feedback from the peer review
- Content correctness
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies
Jr software developer (trainee)
VITA Techno Service Pvt. Ltd
01.2014 - 12.2014
- I worked in Pune for Vita Techno services, Handling small scale projects using Java language & database MySQL
- Also developing few of web pages using HTML, CSS
Education
Computer science engineering -
PESITM
01.2013
Skills
- Operations management
- Data Analysis
- Strategic planning
- Improvement initiatives
- Project Management
- Coaching and mentoring
- Stakeholder management
- Team leadership
- Decision-making
- Performance management
Accomplishments
- Received appreciations from both Client and from the Project Managers.
- Nominated in different category of awards in Manipal groups.
- Received Spot Award for delivering the projects on time and handling big projects with zero error. (MaGEX)
- Received Award for the Delivery And Operations. (MaGEX)
- Received Award for Best Managed Client. (MaGEX)
- Received Award for Team excellence. (MaGEX)
- Received Recognition in Vedantu for handling team and automating few processes.
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Kannada
Bilingual or Proficient (C2)
Timeline
Delivery and Operation manager
L&T EduTech
01.2022 - Current
Deputy Manager
Vedantu Innovations Pvt. Ltd
01.2020 - 01.2022
Executive and Senior Executive
MeritTrac Service limited
01.2014 - 01.2020
Jr software developer (trainee)
VITA Techno Service Pvt. Ltd
01.2014 - 12.2014
Computer science engineering -
PESITM
Otherstrengths
- Quick learner & willing to learn new things.
- Comprehensive problem-solving abilities.
- Good communication skills, Adaptability and Positive attitude.
- Microsoft Office proficiency.
- Time Management.
- Strong knowledge on Data curation.
- Efficient Content Management skills.
- Efficient reviewing skills in preparation of SOPs, processes.
- Efficient Planning and Managing abilities.
- Supervised end to end data workflow.
- Keen on continuous delivery as a way of making those things live smoothly and seamlessly.
- Keen on Agile processes as a tool helping teams to be effective in getting things done.
- Highly capable of enriching wide range of structured and unstructured big data into datasets for analysis.
- Strong Business Strategy skills and an effective communicator.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Otherstrengths
- Quick learner & willing to learn new things.
- Comprehensive problem-solving abilities.
- Good communication skills, Adaptability and Positive attitude.
- Microsoft Office proficiency.
- Time Management.
- Strong knowledge on Data curation.
- Efficient Content Management skills.
- Efficient reviewing skills in preparation of SOPs, processes.
- Efficient Planning and Managing abilities.
- Supervised end to end data workflow.
- Keen on continuous delivery as a way of making those things live smoothly and seamlessly.
- Keen on Agile processes as a tool helping teams to be effective in getting things done.
- Highly capable of enriching wide range of structured and unstructured big data into datasets for analysis.
- Strong Business Strategy skills and an effective communicator.
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