TEJASWINI M

Detail-oriented professional with over 7 years of experience in customer service and operations, particularly in the banking and financial sectors, showcasing a dedication to improving customer satisfaction and operational effectiveness. Managing client relationships as a Key Accounts Manager at HDFC Bank, driving payment solutions and ensuring exceptional service delivery and operational performance Skilled in customer engagement, problem-solving, and data management, emphasizing process optimization and service quality improvement throughout the professional journey. Realized key achievements in the current position by executing strategies that enhanced customer interactions and optimized payment processes, leading to increased client satisfaction and retention rates. Possess exceptional interpersonal skills that promote collaboration and teamwork, while actively mentoring new associates to uphold company policies and operational standards. Experienced in managing billing processes, facilitating timely payment collections and customer satisfaction. Proficient in managing and uploading invoices, ensuring accuracy and compliance with transaction requirements. Familiar with transaction management to streamline reporting and payment processes.

• Received four awards for outstanding customer service, consistently meeting and exceeding company metrics.
• Achieved three awards for exceptional login adherence and maintaining overall accuracy in performance.
• Recognized three times as the best performer for successfully reaching sales targets and contributing to team success.