SAP, Salesforce,Netsuite
Tejaswini Naicker
Credit Control I Risk Management I Accounts Receivables
Ahmedabad,GUJARAT
Summary
Results-oriented Credit Controller offering expertise in working with customers to adjust schedules and obtain consistent payments. Knowledgeable about SAP and other credit management ERP systems. Strong communicator, planner and problem solver. Meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Credit Controller
Sophos Ltd
AHMEDABAD, Gujarat
06.2018 - Current
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Performed regular account credit limit reviews and credit increase review requests from sales teams and customers.
- Recommended approval or disapproval credit limit reviews.
- Obtained payments and entered details into system.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Completed in-depth research of issues to develop accurate and effective solutions.
- Optimized credit approval and collection processes, improving operational efficiencies by achieving DSO targets.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Established and maintained customer and staff policies.
- Used D&B to perform credit appraisals, document verification and credit limit approvals.
- Trained and mentored new department employees to maximize performance.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Performed checks of customer creditworthiness and current situations.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Reached out to customers to check on payments and convey options.
- Organized and finalized loan applications for underwriter review.
- Cash Posting and Bank reconciliation on weekly basis and follow up on un reconciled transactions.
- Sending out copy invoices/credit notes, statements, and final payments demands.
- Achieving monthly, quarterly targets and DSO Target (helped team in achieving DSO target 3 consecutive years.
- Reviewing out of business and high risk companies periodically.
- Monthly Cash Forecasting.
- Using PayPal for credit card payments.
- Monitoring credit control mailbox.
- Responsible for ledgers in various regions EMEA, Sweden, France, Turkey, Australia & APAC.
Insurance Advisor (Internship)
Aditya Birla Sun Life Insurance
Ahmedabad, GJ
04.2017 - 07.2017
- Giving knowledge about various insurance products and their benefits to leads.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Increased customer satisfaction by resolving issues (managed over 50 customer calls per day).
Education
MBA - Finance
Gujarat Technological University
Ahmedabad 07.2016 - 05.2018
Bachelor of Commerce - Accounting
Gujarat University
Ahmedabad 06.2012 - 05.2015
Higher Secondary School Certificate - Commerce
Gujarat Higher & Secondary Education Board
Ahmedabad 06.2010 - 05.2012
Secondary School Certificate -
Gujarat Secondary Education Board
Ahmedabad 06.2009 - 05.2010
Skills
Risk Assessments
Credit reviews
Customer Relations
Credit validations
Financial statement review
Collections understanding
Competency with large ERP systems (SAP, Salesforce, PayPal, NetSuite)
- Excellent time management skills, ability to prioritize demanding workload
- MS Excel, MS word, MS PowerPoint
- Excellent written verbal communication skills
- Resolving queries proactively
Software
Interests
Interested in exploring other financial role applying my best practice and knowledge gained
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Credit Controller
Sophos Ltd
06.2018 - Current
Insurance Advisor (Internship)
Aditya Birla Sun Life Insurance
04.2017 - 07.2017
MBA - Finance
Gujarat Technological University
07.2016 - 05.2018
Bachelor of Commerce - Accounting
Gujarat University
06.2012 - 05.2015
Higher Secondary School Certificate - Commerce
Gujarat Higher & Secondary Education Board
06.2010 - 05.2012
Secondary School Certificate -
Gujarat Secondary Education Board
06.2009 - 05.2010