Tejaswini Naicker

• Posting daily cash from different banks in the system and reconciling with remittances.
• Followed up with customers for timely payments by sending weekly statements, missing copy invoices, and resolving any queries to ensure timely payment.
• Generating invoices on system and customers portals like Ariba, QuickBooks, Oracle, etc.

Preparing debtors' monthly aging reports, cash collections report, weekly cash flow forecast report, and average creditors' days report for the team.

• Monitoring AR mailbox and actioning different requests/queries from customers and other departments.
• Reconciled large value customer accounts, bank GL accounts, and intercompany GL accounts.
• Liaised with external auditors during annual reviews by providing necessary documentation related to accounts receivable activities.
• Collaborated with the sales team to resolve complex billing issues, ensuring client satisfaction and prompt payment.
• Coordinated efforts across departments, such as Finance and Sales teams, to address potential issues affecting account reconciliation and collection.
• Trained junior staff members on best practices for managing accounts receivable processes effectively, enhancing overall team performance.
• Supported month-end close activities by preparing accurate accounts receivable reports for finance department review.
• Implemented process improvements for preparing aging reports.
• Monitored credit limits, reducing risk exposure by proactively addressing potential delinquencies.
• Negotiated payment plans with delinquent clients, minimizing write-offs while maintaining customer relations.
• Evaluated existing debt collection strategies, identifying areas of improvement to achieve higher success rates in recovering outstanding funds.
• Developed strong relationships with key contacts at major customers, fostering trust and leading to improved payment timeliness.
• Managed high-volume accounts to ensure timely collections and minimize outstanding balances.
• Utilized Ariba, QuickBooks, and Oracle software to manage invoices and payments.

• Devised collection recovery strategies to resolve customer issues and delinquent cases
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments
• Performed regular account credit limit reviews and credit increase review requests from sales teams and customers
• Recommended approval or disapproval credit limit reviews
• Obtained payments and entered details into system
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts
• Completed in-depth research of issues to develop accurate and effective solutions
• Optimized credit approval and collection processes, improving operational efficiencies by achieving DSO targets
• Obtained and interpreted financial statements to assist in credit limit reviews
• Established and maintained customer and staff policies
• Used D&B to perform credit appraisals, document verification and credit limit approvals
• Trained and mentored new department employees to maximize performance
• Performed checks of customer creditworthiness and current situations
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions
• Reached out to customers to check on payments and convey options
• Organized and finalized loan applications for underwriter review
• Cash Posting and Bank reconciliation on weekly basis and follow up on un reconciled transactions
• Sending out copy invoices/credit notes, statements, and final payments demands
• Achieving monthly, quarterly targets and DSO Target (helped team in achieving DSO target 3 consecutive years
• Reviewing out of business and high risk companies periodically
• Monthly Cash Forecasting
• Using PayPal for credit card payments
• Monitoring credit control mailbox
• Responsible for ledgers in various regions EMEA, Sweden, France, Turkey, Australia & APAC.