Tejaswini R
Product Specialist
Bengaluru
Summary
Dynamic and results-driven Product Specialist with 3+ years of experience in developing SaaS and PaaS solutions within the EdTech domain at Techademy Learning Solutions (formerly IIHT). Proven track record of working in agile environments, collaborating cross-functionally with product and engineering teams on platform upgrades. Skilled in requirement analysis, UAT execution, and delivering user-centric enhancements to improve learner experience, usability, and platform accessibility.
Worked on 5 EdTech products, including LXP and LMS platforms integrated with e-learning content, assessments, and cloud-based lab environments. Competent Product Specialist with more than [Number] years of experience working in customer service. Skilled in demonstrations, data collection and [Type] program. Proficient in brand positioning strategies and sales team building.
Overview
4
4
years of professional experience
1
1
Certification
5
5
Languages
Work History
Product Specialist
Techademy Learning Solutions Pvt Ltd
08.2024 - Current
- Managed and contributed to the lifecycle of the development of over 5 in-house products from scratch, and have hands-on experience working on them.
- Been in charge of and involved in ground-up development of flagship product for last 1 year.
- Building and overseeing entire suite of learning and development products, which includes a learning management system (LMS), learning experience platform(LXP), an integrated mentoring tool, an assessment platform, cloud labs, and a proctoring tool driven by AI, Techademy Co-pilot, AI Interview Bot and so on.
- Have participated in significant data migration projects to move information between systems.
- Proven track record of managing all aspects of successful product throughout its lifecycle.
- Aligned with product goals in collaboration with cross-functional teams and stakeholders from B2B & B2C.
- Created and maintained a well-documented Roadmaps with Market Research Documents and PRDs & FRDs.
- Spearheaded creation of user manuals and FAQs, significantly reducing customer support inquiries.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Requirements Gathering & Documentation: Work with stakeholders including customers, sales teams, and delivery teams to gather and document detailed product requirements. Translate these into clear user stories, acceptance criteria, and functional specifications.
- Reviewed and analysed customer feedback, incorporating valuable suggestions into future product iterations.
- Maintained positive vendor relations to build strong partnerships and drove 3rd party acceptance within team.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Assisted with demonstrations for Product or Service to showcase functionality.
- Trained and provided coaching to 30+ junior team members.
- Competitor Landscaping: Identify competitors, conduct research and analysis and identify areas to strengthen our products.
Product Support Engineer
Techademy Learning Solutions Pvt Ltd
07.2021 - 08.2024
- Accomplished Product Support Engineer with exceptional problem-solving abilities in demanding environments.
- Proven track record in customer engagement, analytical troubleshooting, and delivering effective solutions.
- Provision and configure on-demand cloud-based lab environments across AWS, Microsoft Azure, and Google Cloud Platform (GCP) using internal orchestration tools.
- Deliver L1/L2 technical support for learners and enterprise clients, diagnosing and resolving issues related to virtual lab deployment, access, and infrastructure configurations.
- Perform environment automation, template updates, and VM orchestration to ensure consistent and scalable lab provisioning workflows.
- Conduct continuous monitoring and maintenance of the cloud lab infrastructure, ensuring high availability, cost optimization, and platform stability.
- Interface with DevOps and engineering teams for incident escalation, root cause analysis, and implementation of permanent fixes (RCA & PFI).
- Proficient in monitoring and addressing cloud lab issues using the Zoho & Fresh Desk ticketing system.
- Attending the client calls with regards to the connectivity issue of the VM’s provided.
Education
BE - In E&E
Bangalore Education Society
Bangalore 04.2001 -
Skills
Product Lifecycle Management
Cloud Provisioning
Requirement Gathering & Functional Documentation (PRD, FRD)
LXP & LMS Product Operations
Technical Support (L1/L2) & Issue Resolution
Cross-functional Team Collaboration
Customer Engagement & Client Support
Ticketing Systems: Zoho Desk & Freshdesk
Certification
CSPO & CCNA
Hobbies
Dance
Art and Craft
Traveling and experiencing new cultures
Listening to podcasts (tech, career development, etc.)
Gardening or plant care
Timeline
Product Specialist
Techademy Learning Solutions Pvt Ltd
08.2024 - Current
Product Support Engineer
Techademy Learning Solutions Pvt Ltd
07.2021 - 08.2024
BE - In E&E
Bangalore Education Society
04.2001 -
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