Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tejaswini Rentala

Tejaswini Rentala

Director
Hyderabad,TG

Summary

With a proven track record of scaling delivery centers and leading high-performing teams of 300+ members, she has consistently delivered $15M+ in new business and managed strategic programs for international customers with ARR exceeding $50M. Her expertise spans the execution of transformative Salesforce, AI, Cloud, and Big Data initiatives with Fortune 500 clients including Apple, Barclays, Disney, Aviva, and MBM. Tejaswini is highly skilled in customer and CXO-facing roles, agile delivery, team mentorship, and operational optimization, with a consistent history of boosting client satisfaction and accelerating delivery cycles. Her background is further strengthened by premier executive education from Harvard, INSEAD, IIM Kozhikode, and Yale, emphasizing strategic negotiation, impactful leadership, and business transformation.

Overview

24
24
years of professional experience
4
4
Certifications

Work History

Director of Professional Services

Salesforce
04.2021 - Current
  • Company Overview: Salesforce's Global Delivery Center (GDC)
  • As a Director of Professional Services at Salesforce's Global Delivery Center (GDC), I lead a highly motivated and performant industry-focused Services team, dedicated to delivering maximum value and satisfaction to our customers. I am a key member of the Leadership Team, responsible for driving the business to the next level through disruptive thinking and innovation, while embodying Salesforce's core values. My role is pivotal in shaping Salesforce's vision as the #1 AI CRM, where humans and agents collaboratively drive customer success. With extensive experience managing service engineers across various industries, domains, and multiple product lines, I leverage exceptional leadership, communication, and consulting skills to build and scale high-performing teams globally
  • Key Skills & Contributions:
  • Strategy
  • Leading with a transformational mindset, taking the business to the next level through disruptive thinking and innovation.
  • Driving business development by leveraging existing relationships to win new Salesforce clients, participating in solution definition, pre-sales, estimating, negotiating, and project planning.
  • Building and fostering relationships for greater and closer collaboration with regional Salesforce Professional Services teams, as well as internal teams like product & engineering, and external system integrator and technology partners.
  • Demonstrating a passion for technology and innovation, acting as a proven "forward thinker" with the ability to quickly grasp and explain technology and business concepts across Service, Loyalty etc
  • Cultivating C-level relationships and translating them into revenue, with a track record of selling solutions at this level.
  • Possessing 20+ years of experience in consulting or professional services delivering software-based business solutions in Sales, Marketing, Services, and Support.
  • Operational Excellence
  • Consistently meeting high utilisation targets with high CSAT scores
  • Setting up and Scaling Salesforce cloud practices and managing more than 50+ large-scale transformation projects across multiple clouds
  • Managing internal and external stakeholder relationships effectively.
  • Focusing on innovation to ensure teams consistently innovate in their approach to deliver maximum value from Salesforce products.
  • Applying a strong understanding of business processes and their implementation into enterprise applications.
  • Presenting solutions and proposals effectively to internal and external stakeholders
  • -Nurturing Future Talent
  • Managing and growing an industry-focused professional services team with top talent and an optimal organizational structure.
  • Providing leadership, technical direction, and mentorship to maintain a high-performing, highly engaged team with maximum utilization.
  • Hiring world-class talent, promoting diversity (age, gender, experience, and heritage), and managing performance to ensure career growth opportunities.
  • Building a Salesforce consulting organization with a will to win and a track record of leading a team of 300+ members, demonstrating continuous improvement.
  • Leveraging exceptional leadership, communication, strategic, and analytical skills to build and empower high-performing teams.

Manager

Paysafe Group
06.2019 - 04.2021
  • As a Manager at Paysafe Group (June 2019 - Present), I lead the end-to-end delivery of cloud-based PaaS projects, applying Agile Scrum and Kanban across a global organization. My focus is on driving M&A strategic goals through operational efficiencies, high business value, predictability, and fostering engineering excellence.
  • Key Contributions at Paysafe:
  • Drove M&A strategic goals by managing a portfolio of cloud-based PaaS projects and delivering two high-value (~1M USD) Cloud projects focused on operational efficiencies and business value.
  • Led comprehensive end-to-end project delivery, overseeing requirements, prioritization, resourcing, budgeting, and scheduling for software projects.
  • Developed executive-level dashboards to track key metrics and demonstrate release progress and confidence.

Agile Transformation Lead

Polycom
01.2018 - 06.2019
  • Company Overview: A leader in video and voice solutions
  • Senior Scrum Master, Agile Transformation Lead At Polycom, a leader in video and voice solutions, Tejaswini was responsible for the end-to-end delivery of releases using Agile practices and leading Agile Transformation across the entire site.
  • Significantly reduced release cycles (Time-to-Market) from 10 months to just 4 months by defining, championing, and applying key agile engineering and management processes and tools.
  • Successfully delivered a delayed project for the Department of Defense (DoD) within six months by implementing strong stakeholder management processes, managing expectations, and resolving team capability roadblocks.
  • Managed vendor teams through diligent vendor delivery management and procurement processes.-
  • Actively identified and removed execution roadblocks across various teams and managed interfaces between distributed teams.
  • Served as the Diversity and Inclusion (D&I) Champion for the India region.
  • Coordinated Women in Tech learning programs for all women employees in Hyderabad, resulting in 15 employees completing technical courses in AI, RPA, and ML.
  • Represented India Leadership by speaking about my leadership journey at Poly HQ Santa Cruz.
  • Spoke alongside Dr. Laura Sicola on "Speaking to Influence" at the 30th Professional Business woman Conference in San Francisco to over 1000 attendees

Optum, United Health Group
03.2015 - 12.2017
  • At Optum, Tejaswini was responsible for the execution of projects focused on building a Data Lake on the Hadoop Big Data platform.
  • Successfully delivered three migration projects on a Hadoop Big Data solution.
  • Set up and managed new Agile teams (both Scrum and Kanban) through their forming, storming, norming, and performing stages.
  • Managed and forecasted project budgets and release schedules.
  • Set priorities for execution and fostered a culture where teams "Win as a team".
  • Delivered a migration program successfully by applying best practices such as re-usability, impact analysis, and cross-platform communication management.
  • Managed the end-to-end delivery of multiple releases aligned with the Optum Data Lake strategy

Senior Software Engineer, Scrum Master/Agile Manager

CA Technologies
03.2013 - 02.2015
  • Senior Software Engineer, Scrum Master/Agile Manager Working with DB2 Tools, CA's DB2 management tool on z/OS, Tejaswini held dual roles that combined software engineering with agile leadership.
  • Key Contributions:
  • Received an Innovation Award in CA for optimizing memory footprint of a product.
  • Reduced the memory footprint of a mainframe application by 50% through several smart optimizations.
  • Authored and presented a White paper at CMG Las Vegas based on her optimization work.
  • Championed the implementation of Agile Principles across the organization.
  • Was responsible for the successful delivery of multiple releases as a Scrum Master/Agile Manager.
  • Served as part of the Agile Training Faculty, responsible for onboarding new teams to Agile Scrum methodologies.
  • Managed three Scrum teams and actively oversaw three projects, including team allocations, roadblock removal, and providing assessment and feedback.
  • As an Agile Scrum Team member, she was actively involved in product development tasks such as developing, testing, and documenting code.
  • Contributed to delivering defect-free features to customers and automating Unit Test Frameworks and Regression Test Frameworks using Java, VBScript (QTP), and REXX

IBM
11.2009 - 07.2010
  • At IBM, Tejaswini was involved in release testing for the Enterprise testing organization

Software Engineer

Satyam Computers
01.2002 - 01.2006
  • Software Engineer (progressing to Lead roles) Tejaswini started her career as an individual contributor at Satyam, progressing into lead roles where she developed code for releases and managed teams of 6-8 people for major clients like State Farm Insurance, Cigna, Aviva, Norwich Union, and BCBS LA.
  • Key Achievements:
  • Achieved Six Sigma Green Belt certification.
  • Generated significant cost and effort savings for clients and Satyam (over 60,000 EUR) by automating processes and reducing manual efforts, which significantly cut down errors and turnaround time. This was achieved through the iSTRIVE (Six Sigma) Green Belt project focusing on the reduction of review phase defects in DB2 SQL queries

Education

PGDGM -

IIMK
01.2004

Bachelor of Science - Computer Applications Development

Bachelor of Computer Applications
Hyderabad, India
04.2001 -

Skills

Setup & Scale Delivery centers

Certification

Harvard Business School Online - Leadership Specialisation in Strategy, Negotiation, Power (2022)

Timeline

Director of Professional Services

Salesforce
04.2021 - Current

Manager

Paysafe Group
06.2019 - 04.2021

Agile Transformation Lead

Polycom
01.2018 - 06.2019

Optum, United Health Group
03.2015 - 12.2017

Senior Software Engineer, Scrum Master/Agile Manager

CA Technologies
03.2013 - 02.2015

IBM
11.2009 - 07.2010

Software Engineer

Satyam Computers
01.2002 - 01.2006

Bachelor of Science - Computer Applications Development

Bachelor of Computer Applications
04.2001 -

PGDGM -

IIMK

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