Tejaswini. U

• Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
• Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
• Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
• Enhanced team productivity by implementing efficient project management strategies.
• Established a culture of accountability among team members by setting clear expectations and providing regular performance feedback.
• Monitored project performance to identify areas of improvement and make adjustments.
• Preparing presentation process performance review weekly and for Governance call.
• Planned, designed, and scheduled phases for large projects.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Managing and monitoring 20 members team.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Developed systems and procedures to improve operational quality and team efficiency.
• Operation excellence metrics Ex:KPI,3 by 3 metrics, Score card, RCA, SLA, Issuelog, FMEA,CAPA, daily reports etc.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Analyzed and reported on key performance metrics to senior management.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Optimized cash collection procedures by closely monitoring accounts receivable, ensuring timely payments from clients.
• Managed invoicing activities for seamless revenue recognition, maintaining accurate financial records.
• Optimized the cash application process by identifying and implementing best practices, resulting in increased accuracy and efficiency.
• Reduced unapplied cash balances by diligently investigating root causes and implementing corrective actions as needed.
• Verified discrepancies and resolved clients' billing issues
• Posted customer payments by recording cash, checks, and credit card transactions.
• Completed daily process adjustments to maintain accuracy.
• Updated aging reports based on daily audits.
• Created monthly reports detailing accounts receivable performance metrics for senior management review.
• Monitored customer accounts to identify and rectify billing issues.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Reduced delinquency rates with proactive account monitoring and timely communication.
• Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.

• Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
• Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
• Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.

• Complete hold on cash application process like –EFT, Direct Debit, Refund, Cheques.

• Transition, execution, Streamline and Standardize/Improve of AR process.

• Involved in Training, Setting individual goals with Managers, reporting activities.

• New process transition set up through WebEx .

Handling of Intercompany and intra company clearance. Transfer of payment, Currency.

exchange clearance. Preparation of weekly and monthly transfers report . Maintaining Zero error with quality of work delivered.

• Educating the teams about SOA /Sox/RIC organizational related activities.

• Working on Business conduct guidelines and assign training to the team. Training the new employees.

• Audit all the process related DTP/SOP and activities list on regular basis and update the KPI tool on monthly basis Reporting.

• Cascade the information to the clients and stake holders about the organization and the

• Involve in Process improvement related activities/Six Sigma.

• Preparing productivity tracker and maintaining capacity utilization tracker to the team.

• Contact the Suppliers/ Customers on a daily basis via Emails/Telephone to solve the issues.

• Managing team attendance & leaves tracker.

• Preparation of allocation journals on data provided by direct & sub-vendors, AP team.

• Preparing the Open PO accruals data on the basis of time period of the purchase order.

• Posting the Journal entries on timely basis.

• Closing the books of accounts /subledger accounts within business line.

• Providing proper timely communication to the management and stake holder.

• Preparation of monthly closing report .Reconciliation of transfer of payments.

• Achieve agreed upon customer service levels and performance metrics associated with the process.

• Ensure proper Accounting and Controls are performed for processing activity by following all established procedures.

• Handling and responsible for end to end process of Accounts Receivable process from the time of receipt to allocate and related queries.

• Setup and maintenance of Cash application.

• Transition, execution, Streamline and Standardize/Improve of AR process/netting clearance.

• Assessed and closed AR sub-ledger on a Month end closure and Year end closure, AR reconciliation, Intercompany reconciliation. Validated content and resolved various issues.

• Creating a good working atmosphere and motivating the team members.

• Managed the Bank Accounts on a daily basis and assigns the workload to the team accordingly.

• Uploading the Bank statements to SAP.

• Handling the Invoices, Matching the Invoices to the Remittance and then allocate the payment to customer accordingly.

• Different way of searching for invoices and allocating the cash.

• Resolving email complicated queries from customers.

Arranging of refunds to customers by getting the banking details.

Dunning and stream line recharge process.

• Sending weekly and monthly reports of dunning to business.

• Performing Intercompany clearing from AR front /Inter company GL clearance.

• Working on unallocated receipts-researching for customer account, invoices for aged items.

• Worked on Unallocated and unidentified report.

• Support for KPI (key performance indicator) reports.