Teja Venkata Naveen Kureti

Dynamic Software Engineer with a proven track record at IBM, specializing in eKYC and eSign integration for Mercedes Benz. Proficient in Oracle and Python, I excel in stakeholder communication and troubleshooting, ensuring seamless customer experiences. My contributions have significantly enhanced operational efficiency and customer satisfaction in financial services.

• Resolve incidents reported by users in a timely manner, ensuring minimal disruption to business operations
• Coordinate with upstream systems for file delays, and notify downstream systems and stakeholders of any delays or issues
• Communicate effectively during production issues, following the appropriate escalation process
• Monitor and schedule batch jobs and application interfaces (MQ Series), ensuring smooth operation and timely execution
• Oversee real-time monitoring of queue messages, taking appropriate action when MQ thresholds are breached
• Perform regular application health checks to ensure Business-As-Usual (BAU) processes are unaffected, addressing any abnormalities promptly
• Ensure all services are up and running, performing restarts as necessary to maintain system stability
• Lead P1/P2 incidents, drive resolution efforts, and provide timely updates to all stakeholders until the issue is fully resolved
• Monitor system memory, CPU, and disk space, taking corrective actions as needed to prevent system performance degradation
• Actively participate in Business Continuity Planning (BCP) activities, ensuring that Recovery Time Objectives (RTOs) for payment applications are met
• Document daily issues and their resolution steps on the Confluence page, providing guidance and support to the team when needed
• Develop and maintain JSON and XML-based data exchange systems for financial transactions, including account transfers, SWIFT messages, and balance inquiries, ensuring secure and compliant data handling
• Provide on-call support during weekends for incidents, releases, patching, and other critical activities
• Participate in INTM, INTP, and production deployments and upgrades, ensuring smooth implementation and configuration management
• This now includes the responsibility of ensuring all services are operational, and restarting them when necessary