Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Software
Timeline
Generic

Tejbir Singh

Associate Manager
New Delhi

Summary

Dedicated O2C specialist professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Service-oriented Associate Manager with commitment to excellence and more than 8 years of experience. Proven history of efficiency and reliability.

Overview

8
8
years of professional experience

Work History

Associate Manager

Rackspace Technology Pvt. LTD
Gurgaon
8 2020 - Current
  • Part of Shared Service Accounting Team for managing billing and account receivable team
  • Handling a Team of 8 members and single point contact of billing for all escalations
  • Preparation of financial reports such as Billing, A/R reports.
  • Handling billing of different customers according to the services used (Cloud and dedicated).
  • Handling Quality assurance of invoicing in order to avoid incorrect pricing to customer.
  • Managing PWC audits and internal audits to ensure that revenue has been recognized accurately
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement
  • Conducting 1-1 on a monthly basis and sharing feedback with the team
  • Reviewing contract signed between the customer and Rackspace, ensuring to setup in a defined SLA so that revenue can be recognized in same month
  • Handle billing disputes, credit notes, Client calls, quality control checks and handling critical customer’s disputes and Project Execution
  • Managing the portfolio of 50 customers totaling over $3M annually
  • Follow up with the customers for overdue invoices with MRR over $1M
  • Weekly call with Customer Success Managers & Stakeholders to discuss the issues related to billing of high-volume contracts.
  • Enhanced team productivity by implementing efficient project management strategies.
  • Implemented new technologies to streamline workflows and improve overall team performance in achieving targets.
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Sr. Finance Executive

Bioworld Merchandising IndiaPvt.Ltd.
01.2019 - 06.2020
  • Joined Shared Service Accounting Team for Invoicing, cash applications and responsible for applying cash receipts to customer accounts using SAP
  • Reviewing the contracts monthly signed between Bioworld and customer to have correct prices on the invoices
  • Researching billing issues, utilized strong, solid knowledge of internal systems, analysis, and contracted compliance to resolve billing issues
  • Ensured that all the remittances received via ACH or Lockbox are recorded accurately on daily basis using SAP
  • Follow up with the customers for the overdue invoices
  • Responsible for logging all receivables invoices and keeping an accurate aging report
  • Facilitated financial reconciliation of pricing and contracted discrepancies, day-to-day account support for customer accounts as well as customer queries on emails
  • Created credit memo due to re-submission of Chargeback claims
  • Use of SAP to extract data for publishing reports such as billing dashboard, AR dashboard, collection, and unapplied report to the stakeholders of the company.

Sr. Finance Executive

IQOR Global India Pvt. Ltd.
12.2017 - 01.2019
  • Part of Finance team for cash applications and preparation of reports such as on account, collection report and weekly aging
  • Joined IQOR in a pilot batch process and singly handled the transition of AR Global Business
  • Ensured that all remittances are recorded accurately on daily basis using SAP 7.0 version
  • Performing different tasks that include posting cash receipts, researching deductions, and making final decision to write off using SAP
  • Work with Cash team on daily/weekly/monthly AR and Bank Reconciliation to ensure an accurate month-end close
  • Use of SAP to extract data for publishing reports such as billing dashboard, AR dashboard, AR aging and collection to the stakeholders of the company on weekly basis
  • Billing and posting of invoices in SAP, handling billing disputes, ensure correct invoice is billed to the customer.

Finance and Admin Business Associate

IBM India Pvt. Ltd.
05.2016 - 11.2017
  • Joined IBM in May 2016 as Finance and Admin Business Associate for Verizon
  • Joined F&A process as Research Analyst of US based telecom giant
  • Aligned to Billing Section for Order processing, creating invoices and provide in depth information to credit management team in the form of various reports to estimate the profitability of the project
  • Help the team’s in understanding the reports made by us
  • Coordinate with various teams across the various locations for timely delivery of work
  • Resolved ongoing issue with late invoices by implementing automated invoice process, which increased on-time payments by 34%.

Education

MBA - Finance

IGNOU University

B. Com - Prog

Dyal Singh College

Skills

Positive and enthusiastic, capable of working in diverse environments and delivering work on schedule

Team building and working under pressure skills

Advance Knowledge of Excel

Proficient using SAP, Oracle, and SAGE 200

Team Leadership

Contract Management

Revenue Forecasting

Contract Negotiation

Personal Information

  • Date of Birth: 09/10/92
  • Marital Status: Married

Accomplishments

  • Collaborated with team of transformation in the development of Tableau to get daily productivity of team and was implemented across different CFO team.
  • Increased efficiency of team by introducing automation for in house tool(Raptor) of rackspace by collaborating with Oracle team to process contract, Tickets so that revenue can be captured within defined TATs.


Software

Oracle EBS

Advanced Excel

SAGE

SAP

Timeline

Sr. Finance Executive

Bioworld Merchandising IndiaPvt.Ltd.
01.2019 - 06.2020

Sr. Finance Executive

IQOR Global India Pvt. Ltd.
12.2017 - 01.2019

Finance and Admin Business Associate

IBM India Pvt. Ltd.
05.2016 - 11.2017

Associate Manager

Rackspace Technology Pvt. LTD
8 2020 - Current

MBA - Finance

IGNOU University

B. Com - Prog

Dyal Singh College

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Tejbir SinghAssociate Manager