Performance-driven and innovative professional with over 9 years of experience in banking operations, service management, portfolio management, client relationship management, channel management, business development, sales, and marketing. Ensuring adherence to industry procedures and policies while streamlining operations and analysis to drive bottom-line profitability. A business-savvy management professional with a proven track record of bridging processes in business delivery and roll-out, as well as planning and vision for future projects. Skilled in implementing best banking practices in line with global standards. Core strengths include developing and managing service delivery channels to establish the credibility of banks customer-centric policies. Proficient in various financial activities, capable of defining financial objectives and designing and implementing systems, policies, and procedures to facilitate internal controls. A complete manager with expertise in handling business dynamics and strengthening teams through evolving management practices and innovative strategies. Strong expertise in all aspects of banking, including cross-selling expansion, new market penetration, and new product launches. Well-versed in devising innovative sourcing strategies to meet business targets. Maintains strong customer relationships through excellent customer service and support. Efficient leadership and people management skills in planning, prioritizing, scheduling, and monitoring while motivating the team for performance excellence.
Bank Operations Oversight
Performance Improvement Strategies
Profitability Enhancement
Credit Risk Assessment
Employee Talent Development
Client Relationship Management
Professional Development
Operational Leadership
Financial Transaction Processing
Client Engagement
Operations management
Product Strategy Formulation
Business Development Initiatives
Strategic planning
Troubleshooting and problem resolution