Summary
Overview
Work History
Education
Skills
TECHINCAL SKILLS
Timeline
Generic

TEJESWINI S

OPERATIONS HEAD

Summary

Performance-driven and innovative professional with over 9 years of experience in banking operations, service management, portfolio management, client relationship management, channel management, business development, sales, and marketing. Ensuring adherence to industry procedures and policies while streamlining operations and analysis to drive bottom-line profitability. A business-savvy management professional with a proven track record of bridging processes in business delivery and roll-out, as well as planning and vision for future projects. Skilled in implementing best banking practices in line with global standards. Core strengths include developing and managing service delivery channels to establish the credibility of banks customer-centric policies. Proficient in various financial activities, capable of defining financial objectives and designing and implementing systems, policies, and procedures to facilitate internal controls. A complete manager with expertise in handling business dynamics and strengthening teams through evolving management practices and innovative strategies. Strong expertise in all aspects of banking, including cross-selling expansion, new market penetration, and new product launches. Well-versed in devising innovative sourcing strategies to meet business targets. Maintains strong customer relationships through excellent customer service and support. Efficient leadership and people management skills in planning, prioritizing, scheduling, and monitoring while motivating the team for performance excellence.

Overview

10
10
years of professional experience
4
4
Languages

Work History

Senior Manger – Banking Operations

AXIS BANK LTD
09.2022 - Current
  • Leading a team of 12 professionals providing guidance, training, and support to maintain high performance levels
  • Overseeing the processing of various financial transactions such as fund transfers, payments, and settlements, ensuring they are executed accurately and promptly
  • Expertise in handling Core Banking Systems (CBS) like Finacle, Familiarity with digital transaction platforms and payment gateways (e.g., NEFT, RTGS, IMPS, UPI)
  • Streamlining processes to enhance efficiency, reduce errors, and improve turnaround times in transaction processing
  • Resolving exceptions like failed transactions, delayed settlements, collaborating with other teams to ensure timely resolution
  • Generating and analyzing Management Information System (MIS) reports to track transaction trends and performance metrics
  • Maintaining accurate records of transactions and preparing regular reports for management review
  • Ensuring all transactions adhere to internal policies and regulatory requirements to mitigate risks and maintain compliance with banking regulations

Branch Service and Sales Manager - BSSM

STANDARD CHARTERED BANK
07.2021 - 09.2022
  • Proactively addressed customer needs, requests, and complaints, both internal and external, ensuring prompt resolution and high levels of satisfaction
  • Successfully managed sales activities, consistently achieving individual and branch targets on a monthly basis
  • Demonstrated ownership and accountability for cash and locker management within the branch, ensuring accuracy and compliance with banking regulations
  • Supervised daily branch operations to ensure efficiency and compliance with banking regulations
  • Guided a team of service and sales staff, providing leadership, guidance, and support
  • Developed and implemented strategies to drive sales growth and achieve revenue targets
  • Conducted regular performance evaluations and provided coaching and training to team members
  • Fostered a customer-centric culture, ensuring high levels of customer satisfaction and retention
  • Monitored branch performance metrics and implemented corrective actions as needed
  • Coordinated with other departments to address customer inquiries, complaints, and issues
  • Ensured compliance with internal policies, procedures, and regulatory requirements
  • Collaborated with regional and corporate teams to implement initiatives and achieve organizational goals
  • Participated in branch audits and reviews to maintain operational excellence and risk management

Assistant Manager - Customer Services and Operations

BAJAJ FINANCE LTD
02.2017 - 05.2021
  • Demonstrated consistent improvement and performance parameters while spearheading backend sales operations for Home Loans & Loan Against Property Loans
  • Transitioned to the Operations team based on demonstrated excellence and sustained performance
  • Managed walk-in customers and ensured the prompt return of Original Property documents upon loan closure
  • Maintained financial integrity by accurately handling cash transactions and processing payment receipts in the system
  • Enhanced customer experience by assisting in the registration of Electronic or e-mandate documents, facilitating seamless transactions

Back End Support Team Member

G.E CAPITAL
03.2015 - 02.2017
  • Registered & tracked complaints in the Complaint Management System (CMS) and provided customers with reference numbers
  • Investigated & analyzed transaction failures, unauthorized debits, and service-related complaints using Core Banking System (CBS - Finacle, BaNCS)
  • Escalated complex/unresolved issues to Nodal Officers, Zonal Office, or Banking Ombudsman as per escalation protocols
  • Drafted professional email responses, maintaining clarity, accuracy, and adherence to SBI & RBI grievance policies
  • Prepared & submitted weekly/monthly grievance reports to management, analyzing complaint resolution trends & process improvements

Education

B.Tech - C.S.E

Madina Engineering Collage

Skills

Bank Operations Oversight

Performance Improvement Strategies

Profitability Enhancement

Credit Risk Assessment

Employee Talent Development

Client Relationship Management

Professional Development

Operational Leadership

Financial Transaction Processing

Client Engagement

Operations management

Product Strategy Formulation

Business Development Initiatives

Strategic planning

Troubleshooting and problem resolution

TECHINCAL SKILLS

  • Core Banking Systems (CBS)
  • CRM and Client Management Tools
  • Risk Management Tools
  • Payment Systems Expertise
  • Regulatory and Compliance Tools
  • Financial Modeling and Analysis Tools

Timeline

Senior Manger – Banking Operations

AXIS BANK LTD
09.2022 - Current

Branch Service and Sales Manager - BSSM

STANDARD CHARTERED BANK
07.2021 - 09.2022

Assistant Manager - Customer Services and Operations

BAJAJ FINANCE LTD
02.2017 - 05.2021

Back End Support Team Member

G.E CAPITAL
03.2015 - 02.2017

B.Tech - C.S.E

Madina Engineering Collage
TEJESWINI SOPERATIONS HEAD