Tejindar Singh Kohli
Jaipur
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
10
10
years of professional experience
Work History
Director of Operations
Ohana Club
Jaipur
02.2024 - Current
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Provided leadership and guidance to subordinate managers and supervisors.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
General Manager
Pub 97
Kolkata
11.2022 - 01.2024
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
Corporate General Manager
Mintela
Kolkata
11.2020 - 10.2022
- Established key performance indicators for all departments, monitored progress towards goals and objectives.
- Facilitated communication between departments to ensure alignment of goals and objectives across the organization.
- Coordinated meetings with senior management to discuss strategic plans and initiatives.
- Analyzed market trends, competitor activity, customer feedback., to inform decisions regarding product development and enhancement.
- Provided leadership and guidance to staff members; mentored junior team members on best practices.
- Collaborated with external stakeholders to identify potential business opportunities.
- Supervised employees through planning, assignments and direction.
- Established relationships with local businesses and organizations in order to promote events at the cafe.
- Planned special events such as wine tastings or live music nights at the cafe.
- Kept up-to-date on regulatory changes affecting business operations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Corporate General Manager
Zero Miles
Howrah And Kolkata
08.2017 - 01.2020
- Ensured the safety of guests and employees through effective supervision of all areas of the club.
- Organized promotional events to attract new members and retain existing ones.
- Established strong relationships with vendors to secure favorable pricing on supplies needed for operations.
- Provided excellent customer service by promptly responding to inquiries from members.
- Created marketing materials such as flyers, posters, banners., to promote special events and offers.
- Developed strategies for increasing revenue opportunities through improved services or products offered.
- Assisted in coordinating catering services for private parties or corporate functions held at the club.
- Communicated with customers to convey information about events or activities.
- Planned programs of events or schedules of activities.
- Delegated work to staff, setting priorities and goals.
Executive Chef
Bika Banquets
Howrah And Kolkata
02.2014 - 07.2017
- Developed and implemented menus for multiple restaurants, catering events, and private parties.
- Directed kitchen staff in food preparation and presentation to ensure high quality standards were met.
- Supervised the selection, training, scheduling, and performance of kitchen personnel.
- Monitored inventory levels of all food items to ensure adequate supplies are available at all times.
- Reviewed orders from vendors to ensure accuracy and cost effectiveness.
- Controlled labor costs through effective use of staff scheduling techniques.
- Maintained excellent relationships with local farmers to secure fresh produce for menu items.
- Analyzed customer feedback data to improve existing recipes or create new ones.
- Coordinated with front-of-house staff regarding reservations and table management.
- Managed ordering, inventory levels, receiving, invoice settling and equipment maintenance.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Created new menu items, managed food expenses and supervised quality to ensure adherence to standards.
- Focused on customer satisfaction, creating delicious cuisine to impress diners.
- Streamlined kitchen processes to shorten wait times and serve additional guests.
Education
B.Com - Commerce
Delhi University
New Delhi03-1989
Skills
- Organizational Leadership
- Inventory Maintenance
- Teamwork And Collaboration
- Workforce Management
- Business Consulting
- Catering Oversight
- Service Improvements
- Operations Start-Up
- Business Management
- Operations Management
Timeline
Director of Operations
Ohana Club
02.2024 - Current
General Manager
Pub 97
11.2022 - 01.2024
Corporate General Manager
Mintela
11.2020 - 10.2022
Corporate General Manager
Zero Miles
08.2017 - 01.2020
Executive Chef
Bika Banquets
02.2014 - 07.2017
B.Com - Commerce
Delhi University
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