Summary
Overview
Work History
Education
Skills
Projects
Hobbies and Interests
Timeline
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Tejinder Gill

Mumbai

Summary

Dynamic Senior Manager with a proven track record at Ocwen Financial Solutions, leveraging Lean Six Sigma expertise to drive process optimization and enhance operational efficiency. Skilled in cross-functional team leadership and strategic thinking, successfully recovered $30 million in debenture interest, demonstrating resilience and analytical prowess in high-stakes environments.

Overview

19
19
years of professional experience

Work History

Senior Manager, Reverse Default Claims

Ocwen Financial Solutions Private Limited
Mumbai
01.2024 - Current
  • Pursued second supplemental claims on over 500 loans, addressing HUD processing guideline gaps and recovering $500,000 for multiple investors.
  • Worked on HUD DIRA project, recovering approximately $30 million across investors for additional debenture interest.
  • Coordinated resolution of aged claims with mortgage asset management, Fannie Mae, and investors, improving claims processing timelines.
  • Successfully recovered outstanding loans impacted by Hermit system restrictions via targeted resolutions.
  • Streamlined default claims and LFA workflows, increasing operational efficiency.
  • Led default claims team through RMS transition, focusing on recruitment, training, and production.
  • Collaborated with OPEX team on automation initiatives to enhance efficiency and reduce costs.
  • Supported cash management and property preservation teams on risk-related projects, enhancing cross-departmental collaboration.

Manager, Reverse Claims

Ocwen Financial Solutions Private Limited
Mumbai
10.2021 - 12.2023
  • Led transition of reverse process from RMS vendor CTS to Ocwen, overseeing staffing projections, recruitment, training, and production ramp-up for 450+ employees including staff and supervisors.
  • Collaborated with vendor and training team to establish training plans, create SOPs, and develop user reference manuals ensuring process accuracy.
  • Developed and implemented process improvement initiatives to enhance the efficiency of RMS processes.
  • Coordinated project timelines and resources across multiple teams to ensure successful delivery.

Manager

Ocwen Financial Solutions Private limited
01.2020 - 10.2021
  • Optimized accounts receivable operations, managing monthly cash flow of $8-10 million through efficient billing, vendor invoicing, bank wires, and journal entries.
  • Led process enhancements that streamlined operations and aligned costs with productivity and revenue goals.
  • Directed team in continuous improvement initiatives utilizing Lean Six Sigma methodologies.
  • Prepared management reports that provided insights into business performance and identified key improvement opportunities.
  • Collaborated with RPA teams on project design, UAT testing, and implementation, ensuring accuracy and compliance in processes.
  • Conducted risk control assessments, implementing process improvements to minimize compliance risks.
  • Engaged with investors and clients to identify requirements and integrate changes, decreasing reject rates.

Assistant Manager

Ocwen Financial Solutions Private Limited
05.2017 - 01.2020
  • Worked directly with internal process owners and project teams to develop scope, schedule and define resource plans for process improvement projects for the business unit.
  • Monitored project execution to ensure timely completion within scope and budget, while identifying deficiencies through testing.
  • Created policies and procedures documents for the process units to ensure all procedures were documented as per compliance regulations.
  • Collaborated on monthly business review reports and other management reports to provide insights for decision-making.
  • Compiled monthly business review reports and management reporting materials to support performance evaluation.

Team Leader

Ocwen Financial Solutions Private limited
11.2014 - 05.2017
  • Led team of 80 analysts in document reconciliation to support seamless service acquisitions.
  • Facilitated accurate onboarding of loan documents from prior servicers during new portfolio acquisitions to ensure compliance.
  • Addressed investor queries and grievances regarding reporting activities, implementing corrective actions to enhance satisfaction.
  • Reported all activities regarding document boarding and de-boarding processes.

Corporate trainer

Ocwen Financial Solutions Private Limited
11.2012 - 11.2014
  • Conducted comprehensive product training for new hires in bankruptcy, foreclosure, and HRM to ensure effective onboarding.
  • Prepared refresher training modules targeting bottom quartile performers to improve knowledge retention across various business units.
  • Monitored performance of underperforming associates to assess training effectiveness.
  • Developed training manuals and standard operating procedures to enhance consistency in contact center operations.

Customer Care executive

Homeward Residential India Private Limited
01.2010 - 12.2012
  • Resolved customer queries regarding delinquent and non-performing loans, ensuring timely and effective solutions for borrowers.
  • Provided exceptional customer support through phone and email communication.
  • Resolved customer inquiries by utilizing company knowledge base and resources.
  • Assisted clients with mortgage account management and payment processing.

Customer Retention Specialist

Hutchison 3Global services
02.2009 - 12.2009

Dealer training coordinator

Convergys India Services Pvt. Limited
07.2008 - 02.2009

Technical support Advisor

IBM Daksh Business Process Services
06.2007 - 07.2008

Education

Executive Program in Business Management -

Indian Institute of Management
12-2019

Lean Six Sigma Black Belt -

Indian Statistical Institute
Bangalore
03-2019

Bachelor of Engineering -

Rajiv Gandhi Technological University
06-2007

Skills

  • Claims Management
  • Claims management
  • Operational efficiency
  • Process optimization
  • Continuous improvement
  • Six Sigma
  • Vendor management
  • Strategic Planning
  • Analytical thinking
  • Team Management
  • Team leadership

Projects

  • HUD DIRA project involved identifying loans with Default claims submitted between September 2017 to September 2023, where the debenture interest amount paid on claims were to be corrected using revised DBI rate metrics provided by HUD. This resulted in ~$30Mn+ worth DBI recoveries across investors.
  • Worked through the HUD additional supplemental claims project , that required submission of ~500 supplemental claims through a period of 3 months in additional to the regular production volumes. This project resulted in additional recoveries of ~$500K from HUD on expense that were missed out due to Hermit System issue.
  • Assisted the Property Preservation and Cash Management team in resolving a risk item pertaining to Duplicate payments to vendors across multiple loans and spread across two years and helped them streamline the process and recover funds on duplicate payments.
  • Transitioned the Reverse process from RMS recruited Vendor(CTS) to inhouse teams . This entire process involved projecting staff requirement, hiring staff, coordinating with retiring vendor ,creating training planners , scheduling the training and moving the processes to production with sufficient handholding.
  • Claims Reconciliation Mapping, 10/2020, 03/2021, Created Mapping Commander based table to ensure claims submission data was captured to create unique identifier that can be used to map the credits recovered through claims to the respective advance and reduce human intervention saving 150 Manhours/week.
  • Master Servicer claims submission, 06/2019, 12/2019, Enhanced the process of claims submission to the Vendors using real time charges assessed on the MSP system to avoid rejection due to delay in submission. This reduction in rejection rate led to a reduction in annual write off amounts on vendor rejections by ~$1 MN and saved ~320 Man-hours that were earlier used to reconcile these rejections.
  • Blackline Transfer, 09/2018, 06/2019, Lead the data migration to MSP for over 1Million loans with 99.9% accuracy and ensured that project was completed within timelines.

Hobbies and Interests

  • Reading Books
  • Listening to Music

Timeline

Senior Manager, Reverse Default Claims

Ocwen Financial Solutions Private Limited
01.2024 - Current

Manager, Reverse Claims

Ocwen Financial Solutions Private Limited
10.2021 - 12.2023

Manager

Ocwen Financial Solutions Private limited
01.2020 - 10.2021

Assistant Manager

Ocwen Financial Solutions Private Limited
05.2017 - 01.2020

Team Leader

Ocwen Financial Solutions Private limited
11.2014 - 05.2017

Corporate trainer

Ocwen Financial Solutions Private Limited
11.2012 - 11.2014

Customer Care executive

Homeward Residential India Private Limited
01.2010 - 12.2012

Customer Retention Specialist

Hutchison 3Global services
02.2009 - 12.2009

Dealer training coordinator

Convergys India Services Pvt. Limited
07.2008 - 02.2009

Technical support Advisor

IBM Daksh Business Process Services
06.2007 - 07.2008

Executive Program in Business Management -

Indian Institute of Management

Lean Six Sigma Black Belt -

Indian Statistical Institute

Bachelor of Engineering -

Rajiv Gandhi Technological University
Tejinder Gill