Tejpal Singh

11 years of experience in the U.S. Retirement Savings Administration, specializing in 401(k) and defined contribution plan operations. Currently managing large-market clients at Wipro, with a strong track record in process transitions, compliance, and stakeholder coordination.

• Led a seamless transition of business processes to the Balance Delivery Model group.
• Oversaw end-to-end administration for Fortune 500 clients, ensuring accuracy and regulatory compliance.
• Delivered quality and capacity improvements, including a reduction in participant inquiries and service calls.
• Recognized for operational leadership, process efficiency, and team collaboration in high-volume environments.

Experienced in auditing claims, training teams, and ensuring operational compliance across healthcare and administrative domains. Supported large teams with training, floor support, and escalation handling. Skilled in application testing, SOP documentation, and client coordination. Proven ability to meet tight audit deadlines, identify system inefficiencies, and drive continuous improvement through mentoring, and process optimization.

Audited denied, incorrect, and fraudulent claims while ensuring compliance with client updates and SLA deadlines. Provided training, floor support, and handled escalations for a 15–20 member team. Reviewed peer work, supported transactional quality initiatives, and conducted module-level application testing. Prepared and updated SOPs, and played a key role in onboarding and policy training for new team members.