Tekmal Karthik Kumar
Hyderabad
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
Work History
Account Associate
VXI (Comcast)
Hyderabad
05.2024 - Current
- Assisted customers with setting up new accounts on Comcast Xfinity software platforms.
- Installed and configured hardware components such as modems, routers, and other peripheral devices.
- Provided basic instruction to customers regarding the use of specific Internet applications.
- Assisted customers with setting up their internet connection, configuring routers, and connecting devices to the network.
- Provided support to customers via phone and email in a fast-paced environment.
- Maintained accurate records of customer interactions and transactions in a Microsoft form.
- Monitored customer feedback regarding service quality and responded appropriately when needed.
- Meeting targets and KPIs, matric for every month, and making an upselling of the products such as laptops, mobiles, tabs, and smartwatches.
Associate
Sutherland Global Solution (Airbnb)
Hyderabad
03.2023 - 03.2024
- Handle case and solving case reaching daily targets of solves
- Inbound and Outbound call handling
- Data management and Data privacy handling
- IOS troubleshooting and API handling cases
- Provide exceptional supplier support experience through communication channels (email, phone, chat).
Data science Intern
Innomatics Research Labs
Hyderabad
10.2022 - 01.2023
- Built a ML model for Predicting NON-DEFAULTERS AND DEFAULTERS OF LOAN IN BANK DOMAIN
- Detected and treated outliers, missing values using various methods
- Performed EDA and statistical observations on Data Sets.
Education
MCA -
AVANTHI PG COLLEGE
Hyderabad03-2024
BSC -
VIVEKANANDA DEGREE COLLEGE
Hyderabad01.2020
Higher Secondary -
MASTER JUNIOUR COLLEGE
Hyderabad01.2016
Secondary -
ST ANDREWS HIGH SCHOOL
Hyderabad01.2014
Skills
- Sales understanding
- Customer Relations
- Excellent Communication
- Complaint Handling
- Inbound call handling
- De-Escalation Techniques
- Account Management
- Call Documentation
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Account Associate
VXI (Comcast)
05.2024 - Current
Associate
Sutherland Global Solution (Airbnb)
03.2023 - 03.2024
Data science Intern
Innomatics Research Labs
10.2022 - 01.2023
MCA -
AVANTHI PG COLLEGE
BSC -
VIVEKANANDA DEGREE COLLEGE
Higher Secondary -
MASTER JUNIOUR COLLEGE
Secondary -
ST ANDREWS HIGH SCHOOL
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