Temitope Mclurkin
Fort Wayne
Summary
Experienced and reliable customer service representative with extensive experience in providing assistance to customers. Excel in both team environment and alone. Proven abilities to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers. Fully committed to following company procedures and winning loyal customers. Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive.
Overview
13
13
years of professional experience
Work History
Teaching Assistant
Purdue University, Fort Wayne
01.2023 - Current
- Teaching laboratory and conducting experiment related to courses assigned to me
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported laboratory maintenance and upkeep, organizing materials.
- Supported laboratory activities, tutoring, and reviewing work.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students
Laboratory Researcher
Purdue University, Fort Wayne
01.2023 - Current
- Developed innovative experimental designs for improved research outcomes and more accurate data interpretation.
- Increased laboratory safety by conducting regular equipment maintenance and creating comprehensive safety protocols
- Contributed to the development of novel therapeutic strategies through meticulous experimentation and data evaluation
- Optimized laboratory workflows, enhancing overall productivity while maintaining high quality output
- Collect and record research data in compliance with good laboratory practice regulations
- Read basic study protocols and extract pertinent information
- Perform study preparation activities including collection tube labeling and room setup
CUSTOMER CARE REPRESENTATIVE
University of Ibadan Health Centre
01.2016 - 01.2021
- Monitored and registered staff under National Health and Insurance Scheme
- Performed health centre registration for students and biometric capturing
- Promptly handled an average of 50 customers inquiries and complaints per day with a 95% staff and students satisfaction rate
- Actively maintained and updated clients’ accounts
- Enhanced patient's satisfaction by addressing inquiries and resolving issues
- Built client loyalty by placing follow-up calls for customers who reported insurance issues.
RESEARCH ASSISTANT
Cocoa Research Institute of Nigeria
01.2011 - 01.2016
- Worked closely with Agricultural Development Programs (ADPs) of the Ministry of Agriculture as part of my community development service
- Sensitized farmers on the need for hybrid varieties through demonstration of plots and yield comparisons
- Supported small medium scale agricultural enterprises on how to expand and secure loans
- Involved in capacity building activities
- Provided basic technical support for customers on a wide range of resolving issues at a 90% rate
- Remained courteous and calm, even during moments of customer dissatisfaction.
Education
Master of Science - Biological Sciences
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN05.2025
Bachelor of Science - Plant Sciences And Biotechnology
Adekunle Ajasin University
04.2011
Skills
- Clear communication skills
- Time management
- Active listening
- Problem solving
- Attention to details
- Scientific Writing
- Chromatography Techniques
- Microscopy techniques
Timeline
Teaching Assistant
Purdue University, Fort Wayne
01.2023 - Current
Laboratory Researcher
Purdue University, Fort Wayne
01.2023 - Current
CUSTOMER CARE REPRESENTATIVE
University of Ibadan Health Centre
01.2016 - 01.2021
RESEARCH ASSISTANT
Cocoa Research Institute of Nigeria
01.2011 - 01.2016
Master of Science - Biological Sciences
Indiana University - Purdue University Fort Wayne
Bachelor of Science - Plant Sciences And Biotechnology
Adekunle Ajasin University
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