Summary
Overview
Work History
Education
Skills
Achievements and Rewards
Personal Information
Timeline
Temjenmongla jamir

Temjenmongla jamir

Bangalore

Summary

Seeking a role in dynamic work environment .Motivated, Communicative and result driven with excellent problem solving and organisational skills. Exceptionally organised, focused and balance variety of financial transactions in a fast paced environment.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Patient Calling(RCM US Health Care)

STARMARK CAMELOT
Bangalore
02.2022 - Current
  • Coordinate with US healthcare ins and patients on unpaid, denied claims to ensure timely payment.
  • Check eligibility and benefits verification.
  • Review all accounts for insurance or patient follow up.
  • Answer all patients or insurance telephone enquiries pertaining to assigned claims.
  • Handle escalation calls from client.
  • Set up patient payment plans,work on collection accounts.

Associate Operations Manager

ICICI PRUDENTIAL , Indiranagar Branch
Bangalore
10.2017 - 02.2022
  • Responsible to support and promote company policies and procedures to the company's business clients, providers.
  • Perform quality controls and monitor production KPI's
  • Support operational risk and audit process for the purpose of preventive maintenance
  • Perform transactions pertaining to bank deposits and refund of deposits, rectification and cheque dishonour reversal
  • Built strong relationships by addressing to customer complaints in a Timely manner
  • Verifying the KYC information a customer provides, performing data entry, cross-verifying financial transaction
  • Transactions tallying at EOD ensuring all financial transactions are triggered and balance tallied on the same day.
  • Focus on maximum client retention rate
  • Upsell and cross sell policies to existing clients.

Education

BACHELOR OF ARTS -

ST.JOHN COLLEGE
06.2011 - 03.2013

MASTER OF POLITICAL SCIENCE -

IGNOU , Nagaland University
04.2013 - 03.2015

ADVANCED DIPLOMA - COMPUTER APPLICATION

Soft Tech
08.2015 - 07.2016

Skills

2 Risk analysisundefined

Achievements and Rewards

  • Certificate of Appreciation for working on all labs both outbound and inbound will 100% accuracy, consistent performer and overachieved production & quality.
  • Achieved client appreciation for providing timely resolution to aging claims.
  • Won certificate of appreciation for contributing towards team collections.

Personal Information

  • Marital status: Married
  • Nationality: Indian
  • Permanent Address: Dimapur Nagaland

Timeline

Patient Calling(RCM US Health Care) - STARMARK CAMELOT
02.2022 - Current
Associate Operations Manager - ICICI PRUDENTIAL , Indiranagar Branch
10.2017 - 02.2022
Soft Tech - ADVANCED DIPLOMA, COMPUTER APPLICATION
08.2015 - 07.2016
IGNOU , Nagaland University - MASTER OF POLITICAL SCIENCE,
04.2013 - 03.2015
ST.JOHN COLLEGE - BACHELOR OF ARTS,
06.2011 - 03.2013

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Temjenmongla jamir