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Accomplished customer service professional with extensive experience in customer care, quality assurance, and operations analysis. Demonstrated expertise in resolving complex customer issues and enhancing service quality through empathetic listening and effective communication strategies. Proven track record of leadership abilities, mentoring junior team members, and facilitating training sessions to improve team performance. Adept at managing customer feedback mechanisms and implementing process improvements to boost satisfaction and loyalty. Career goal: to leverage skills in a senior management role within a dynamic organisation focused on exceptional customer service.

 Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. 

Driven professional with a proven track record at Concentrix and QVC in enhancing client engagement and streamlining support workflows. Excelled in relationship building and strategic planning, achieving significant improvements in customer service efficiency. Skilled in data interpretation and critical thinking, adept at training and mentoring with a focus on achieving results and supporting student development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented Insurance Agent with experience delivering exceptional service and tailored insurance solutions to clients. Adept at navigating complex insurance policies and regulations, generating leads, and developing insurance plans. Skilled in building strong client relationships, assessing individual needs, and offering personalized advice to optimize coverage and minimize costs. Proficient at prospecting clients, developing quotes, and exceeding sales targets. Expertise in negotiation rates, providing customer information, and ongoing support.

Temsumongla Jamir

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Advisor II, Customer Service

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Customer service executive

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Advisor II, Customer Service

Process Associate

Customer service executive

High School -

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