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Accomplished customer service professional with extensive experience in customer care, quality assurance, and operations analysis. Demonstrated expertise in resolving complex customer issues and enhancing service quality through empathetic listening and effective communication strategies. Proven track record of leadership abilities, mentoring junior team members, and facilitating training sessions to improve team performance. Adept at managing customer feedback mechanisms and implementing process improvements to boost satisfaction and loyalty. Career goal: to leverage skills in a senior management role within a dynamic organisation focused on exceptional customer service.

   Professional advisor and problem-solver skilled in team building, leadership, and customer relations. Proficient in independent decision-making and computer skills to drive company success. Dedicated to enhancing employee engagement and performance through effective monitoring and support. 

Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Concentrix through advanced call handling expertise and effective conflict resolution. Skilled in both customer service and support, achieving a 100% increase in client revisit rates at Electric Soul Hair Designs. Excel in market analysis and adaptable learning, driving significant improvements in service delivery and team efficiency.

Temsumongla Jamir

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Advisor II, Customer Service

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Advisor II, Customer Service

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