Tensie Diana Das
Project Manager - SW Operations
Bangalore
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Project Manager, SW Operation India
NCR India Pvt Ltd
Bangalore
06.2013 - 12.2023
- Led cross-functional teams to successfully complete IT projects.
Organized and coordinated conferences and monthly meetings.
Used advanced software to prepare documents, reports, and presentations. - Drafted correspondence and other documents for MD and department heads in company's voice.
- Executed record filing system to improve document organization and management.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Wrote reports, executive summaries and newsletters.
Coordinated events and worked on ad hoc projects. - Volunteered to help with special projects of varying degrees of complexity.
Achieved project deadlines by coordinating with contractors to manage performance. - Managed projects from procurement to commission.
- Prepared and submitted project invoices for review and approval.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Arranged travel and accommodation for team members and project partners.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Reported regularly to managers on project budget, progress, and technical problems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Maximized cash flow through optimal billing and collection processes.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Processed new hires, transfers, and separations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Created and implemented employee engagement activities and plan.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Led sprint reviews and planning meetings to promote full team engagement.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Kept corporate and client information confidential, adhering to data safety measures.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Managed employee disputes by employing conflict resolution techniques.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
Administrative Assistant
Intuit India Pvt Ltd
Bangalore
04.2012 - 06.2013
- Scheduled office meetings and client appointments for staff teams.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled confidential and sensitive information with discretion and tact.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Coordinated events and worked on ad hoc projects.
- Volunteered to help with special projects of varying degrees of complexity.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Worked with senior management to initiate new projects and assist in various processes.
Office Manager and Executive Assistant to CEO
PVS Systems And Solutions
Bangalore
11.2003 - 01.2012
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
Education
BBA - Business Administration And Management
Shobhit University
Meerut 06.2009 - 06.2012
Skills
Agile Safe Scrum Certification
undefinedTimeline
Project Manager, SW Operation India
NCR India Pvt Ltd
06.2013 - 12.2023
Administrative Assistant
Intuit India Pvt Ltd
04.2012 - 06.2013
BBA - Business Administration And Management
Shobhit University
06.2009 - 06.2012
Office Manager and Executive Assistant to CEO
PVS Systems And Solutions
11.2003 - 01.2012
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