Dedicated cybersecurity professional with 3 years of experience at Tata Consultancy Services, focusing on incident investigation and response. Expertise in security tools including IBM QRadar, Palo Alto Cortex, and CrowdStrike Falcon, with a strong background in phishing and malware analysis. Former Network Security Engineer with practical knowledge of Zscaler and zero trust architecture. Proven track record of improving SOC operations through automation, achieving a 30% reduction in MTTR, and certified in CompTIA Security+, CCNA, and AWS Security – Specialty.
Overview
1
1
Certification
1
1
year of professional experience
Work History
SOC Analyst
Tata Consultancy Services
Mumbai
09.2023 - 03.2025
Monitored and triaged 100+ daily security alerts in IBM QRadar SIEM across a 5,000+ endpoint enterprise environment, consistently meeting sub-SLA escalation targets in a 24/7 SOC operations environment.
Investigated and responded to 200+ P1/P2 security incidents monthly, leveraging CrowdStrike Falcon EDR, Cortex XDR, IDS/IPS telemetry, network traffic, and security logs to determine root cause, assess blast radius, and drive appropriate containment and remediation actions; maintained an average 31-minute case closure time.
Tuned IBM QRadar correlation rules, reducing false positives by 40% and improving alert quality; also supported L1 analysts through technical guidance and quality reviews to maintain consistent and audit-ready SOC operations.
Designed and deployed 8 Cortex XSOAR playbooks using visual automation and Python-based custom scripts for phishing triage, IOC enrichment, and endpoint isolation, reducing MTTR from 45 to 31 minutes and improving analyst efficiency.
Conducted phishing and malware investigations by analysing email headers, malicious URLs, weaponized attachments, suspicious files, and endpoint telemetry; identified and managed IOCs, attack vectors, and threat actor TTPs, coordinating containment, remediation, and blocking actions with relevant security teams.
Performed proactive threat hunting using MITRE ATT&CK and Cyber Kill Chain frameworks, supported by AI-assisted analysis, prompt engineering, and OSINT-based threat intelligence for IOC enrichment and prioritization.
Analysed and correlated security events across QRadar, Cortex XSIAM, Google SecOps (Chronicle), CrowdStrike Falcon, and network security telemetry to identify suspicious activity and support incident investigation and response.
Recognized with the TCS Gems On the Spot Award (2024) for resolving critical P1 security incidents under pressure and demonstrating strong incident-handling capabilities.
Network Security Engineer - Zscaler
Tata Consultancy Services
Mumbai
03.2025 - 03.2025
Administered Zscaler ZIA, ZPA, and ZDX for enterprise security and connectivity, managing security policies, user/branch onboarding, Zero Trust access controls, and traffic troubleshooting.
Implemented ZIA traffic forwarding using GRE, IPSec, Z-Tunnel 1.0/2.0, and PAC files, optimizing secure traffic steering through Zscaler cloud data centers.
Managed ZIA security controls including URL Filtering, Cloud App Control, Firewall, DNS Control, TLS/SSL Inspection, Advanced Threat Protection, Malware Protection, DLP, and CASB to enforce secure internet access and protect against web-based threats and data exfiltration.
Designed and managed ZPA application segments, server groups, App Connectors, and least-privilege access policies, implementing application-level access and micro-segmentation aligned with Zero Trust principles.
Led the migration of 1,000+ intranet applications from Cisco VPN and Palo Alto VPN to Zscaler ZPA, enabling secure Zero Trust access for 800+ users while reducing broad network-level exposure and attack surface.
Managed SCIM-based provisioning and Azure AD/Okta integrations for automated user and group synchronization, and configured SIPA/ENAT for clientless and agentless access scenarios.
Investigated security and connectivity issues using Nanolog Streaming Service, Admin Audit Logs, and PCAP analysis, validating policy behavior and troubleshooting network traffic flows.
Skills
Security operations and incident response
Threat and malware analysis
Problem solving
Time management
SIEM, EDR, and XDR
Security automation and AI
Security frameworks and cloud solutions
Networking and systems administration
Zscaler and zero trust architecture
Certification
CompTIA Security +
CCNA
AWS Certified Security – Specialty
Languages
Malayalam, Native
English, C1 Advanced (Professional Proficiency)
Hindi, B2 (Upper-Intermediate)
Accomplishments
Attended the Zscaler Zenith events in 2024 and 2025, gaining exposure to industry trends and networking with experts.
Consistently maintained high client satisfaction scores through proactive incident resolution and effective cross-team collaboration.