Ayush Chhetri
Technical Support Engineer
Bangalore
Summary
Dynamic technical support professional with 2+ years of experience with a proven track record, adept at implementing security protocols and resolving complex issues. Skilled in root-cause analysis and customer relationship management, consistently achieving high satisfaction rates. Experienced in mentoring teams and enhancing user experiences through innovative solutions.
Overview
3
3
years of professional experience
Work History
Account Access Management(AAM Security)
AWS, Amazon Web Services
05.2025 - Current
- Implemented security protocols to safeguard sensitive data and network infrastructure.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyzed security procedure violations and developed plans to prevent recurrence.
- Re-securing the account once the account is compromised by an unauthorized entity.
Technical Support Engineer
AWS, Amazon Web Services
04.2024 - 05.2025
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Contributed with 2 Impact Internal SIMs to create documentation on the process for reference.
- Performed root cause analysis of reported issues to enact corrections.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Delivered Tier-3 support and SME input to internal and external customers.
Associate Technical Engineer
Citrix ShareFile
01.2023 - 04.2024
- Offered troubleshooting via voice and text chat, maintaining CSAT rate at 100% for 3 quarters.
- Assisted in troubleshooting technical issues for customer inquiries and support.
- Identified and corrected system faults to minimize operational system downtime.
- Supported project teams by providing research on emerging technologies.
- Designed user interfaces (chatbot) to maximize user experience with the product or service.
- Conducted comprehensive system analyses to identify and resolve complex technical issues.
- Provided support to enterprise customers in both on-premises and cloud servers.
- Raised JIRA tickets to fix internal issues.
Education
Bachelor of Technology
Visvesvaraya Technological University
Bengaluru, India 04.2001 -
Higher Secondary Certificate (HSC)
Delhi Public School
Siliguri, India 04.2001 -
Skills
Technical troubleshooting
Problem-solving
Product knowledge
Customer relationship management
Networking
Flexible and adaptable
Root-cause analysis
Training and mentoring
JIRA systems
Service log management
Hobbies
- I play football and basketball
- I like to cook in my leisure time
- I love listening to music and watching anime
Timeline
Account Access Management(AAM Security)
AWS, Amazon Web Services
05.2025 - Current
Technical Support Engineer
AWS, Amazon Web Services
04.2024 - 05.2025
Associate Technical Engineer
Citrix ShareFile
01.2023 - 04.2024
Bachelor of Technology
Visvesvaraya Technological University
04.2001 -
Higher Secondary Certificate (HSC)
Delhi Public School
04.2001 -
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