Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Tenzin Duff

Indianapolis,Indiana

Summary

Experienced Front Desk Manager at the Indianapolis Marriott Downtown offering strong interpersonal management skills. Organized with strong attention to guest needs. Dynamic team leader and consensus builder who leads by demonstrating outstanding guest services.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Manager

White Lodging
06.2023 - Current
  • Developed training programs for new hires, streamlining onboarding processes and enhancing retention rates.
  • Managed daily front desk operations, ensuring smooth workflow and excellent customer service.
  • Oversaw day-to-day operations of 650-room hotel with staff of 20 employees.

Front Desk Supervisor

White Lodging
07.2022 - 06.2023
  • Resolved guest complaints promptly, maintaining high satisfaction levels and loyalty.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.

Student Manager

Ball State University Hotel
09.2021 - 07.2022
  • Improved guest satisfaction by efficiently managing night audit operations and addressing customer concerns promptly.

Event Coordinator Intern

Horizon Convention Center
01.2022 - 05.2022
  • Coordinated logistics for events, ensuring timely setup and execution of all activities.

Crew Trainer

McDonald's
03.2016 - 08.2019
  • Trained new crew members on operational procedures and customer service standards.

Education

Bachelor of Science - Hospitality and Food Management

Ball State University
Muncie, IN
07-2022

Skills

  • Hospitality Industry
  • Team Leadership
  • Customer Service
  • Conflict management

Accomplishments

    White Lodging Best of the Best: Leader of the Quarter 2023 Q1 Winner

Certification

ServSafe Alcohol Certification

Timeline

Front Desk Manager

White Lodging
06.2023 - Current

Front Desk Supervisor

White Lodging
07.2022 - 06.2023

Event Coordinator Intern

Horizon Convention Center
01.2022 - 05.2022

Student Manager

Ball State University Hotel
09.2021 - 07.2022

Crew Trainer

McDonald's
03.2016 - 08.2019

Bachelor of Science - Hospitality and Food Management

Ball State University
Tenzin Duff