Tera Theison
Indianapolis,IN
Summary
Dynamic customer service professional with a proven track record at Avalign Technologies Inc., enhancing client satisfaction through effective complaint resolution and streamlined operations. Skilled in inventory control and business writing, I trained teams to improve response times, fostering loyalty and repeat business while driving operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Lead
Avalign Technologies Inc.
08.2024 - Current
- Led customer service team to enhance response times and improve client satisfaction.
- Trained new staff on company policies and effective communication techniques.
- Resolved complex customer inquiries, providing tailored solutions and support.
- Monitored service metrics to identify areas for process improvement and efficiency.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Customer Service Representative
Avalign Technologies Inc.
03.2021 - 08.2024
- Provided exceptional customer support via phone, email, and live chat to resolve inquiries efficiently.
- Assisted in training new team members on company policies and customer service protocols.
- Collaborated with cross-functional teams to enhance customer satisfaction and streamline processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Led initiatives to improve response times, contributing to a more efficient customer service operation.
Warehouse Inventory Clerk
Avalign Technologies Inc.
07.2015 - 03.2021
- Managed inventory control processes to ensure accurate stock levels and timely order fulfillment.
- Conducted regular audits of inventory systems, identifying discrepancies and implementing corrective measures.
- Oversaw receipt and inspection of incoming materials, ensuring compliance with quality standards.
- Trained new staff on inventory management software and best practices for warehouse operations.
Education
Brownsburg High School
Brownsburg, INSkills
- Email etiquette
- Business writing
- Customer complaint resolution
- Department operations
- Account management
- Telephone etiquette
- Order management
- Status updates
- Inventory control
- Customer service excellence
Timeline
Customer Service Lead
Avalign Technologies Inc.
08.2024 - Current
Customer Service Representative
Avalign Technologies Inc.
03.2021 - 08.2024
Warehouse Inventory Clerk
Avalign Technologies Inc.
07.2015 - 03.2021
Brownsburg High School
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