Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Terence Irudhaya Raj

Chennai

Summary

Motivated and detail-oriented professional with experience in customer support and a recently completed Full Stack Development course. Adept at problem-solving, communication, and delivering exceptional service, seeking a dynamic role where I can leverage my technical skills in web development and my customer-centric mindset to build user-friendly solutions and enhance client satisfaction. Ready to contribute to a collaborative team and drive success in a fast-paced, tech-focused environment.

Overview

4
4
years of professional experience

Work History

CSP

Sitel
Chennai
03.2021 - 02.2023
  • As a CSP, I was held responsible for clarifying customer queries regarding the products on Lowe's website, helping them place their orders, and also assisting customers with order-related queries.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Tele Calling Executive

Trayee Business Solutions
Chennai
01.2019 - 07.2019
  • As a Telecalling Executive, I was held responsible for calling the customers who were already interested in the product and who wished to inquire about it. I had to explain to them about the product's functions, its benefits, and advantages. I had to describe how it would be profitable to them if they purchased the item. I fundamentally had to sell credit cards to the consumer.

Education

Zen Class - Full Stack Development

Guvi Geek Private Limited
Chennai, India
11-2023

Bachelor of Engineering - Mechanical Engineering

Sathyabama Institute of Science And Technology
Chennai, India
07-2018

Skills

  • Customer satisfaction measurement
  • Complaint handling
  • Problem resolution
  • Senior leadership support
  • Order processing
  • Object-oriented programming
  • Backend frameworks
  • Reactjs proficiency
  • SEO best practices
  • JavaScript expertise
  • Git version control
  • HTML5 proficiency
  • Front-end frameworks
  • State management

Accomplishments

  • Academy Project

Experimental Analysis of an Innovative Dual Axis Tracking Linear Fresnel lens Concentrated Solar Thermal Collector (2 months). This project is mainly aimed at developing the concept of generating steam in short span from solar energy. The steam could be used in
a number of applications like thermal power plants, cooking, wood treatment, etc.

Languages

Tamil
First Language
English
Advanced (C1)
C1

Timeline

CSP

Sitel
03.2021 - 02.2023

Tele Calling Executive

Trayee Business Solutions
01.2019 - 07.2019

Zen Class - Full Stack Development

Guvi Geek Private Limited

Bachelor of Engineering - Mechanical Engineering

Sathyabama Institute of Science And Technology

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Terence Irudhaya Raj