TERESA DAVIS
Fairmount
Summary
Results-driven professional with strong expertise in customer relationship management and vendor negotiation. Demonstrated success in resolving customer complaints and managing order fulfillment, contributing to improved service delivery and customer loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hartson Kennedy
Marion
05.2023 - 03.2026
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Managed order processing to ensure timely fulfillment of customer requests.
- Trained new staff on company policies and customer service protocols.
- Collaborated with team members to improve service delivery standards.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues with knowledgeable and friendly service to promote high satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built strong customer relationships through personalized assistance and support.
Buyer
Cafe Valley Bakery Inc
Marion
03.2022 - 04.2023
- Analyzed market trends to identify cost-effective purchasing opportunities.
- Negotiated pricing and terms with suppliers for optimal procurement agreements.
- Negotiated pricing, delivery schedules, and warranties with vendors to secure favorable procurement terms.
- Managed vendor relationships to ensure timely delivery of bakery supplies.
- Collaborated with production teams to align inventory levels with demand.
- Assessed product quality and specifications to ensure compliance with purchasing standards.
- Managed inventory control systems to track stock levels, deliveries and related information.
- Assisted in forecasting inventory needs based on sales trends and seasonal demands.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Created reports on supplier performance metrics such as quality, delivery times and cost savings initiatives.
Education
Associate of Arts - Business Administration And Management
Ball State University
Muncie, IN05-2007
Skills
- Customer relationship management
- Order processing
- Complaint resolution
- CRM software proficiency
- Product knowledge
- Vendor negotiation
- Vendor management
- Inventory control
- Procurement negotiation
- Supplier performance
- Effective communication
- Problem solving
- Team collaboration
- Conflict resolution
- Record keeping
- Multi-tasking strength
Timeline
Customer Service Representative
Hartson Kennedy
05.2023 - 03.2026
Buyer
Cafe Valley Bakery Inc
03.2022 - 04.2023
Associate of Arts - Business Administration And Management
Ball State University