Teresa Harper
Frankton
Summary
Committed professional with a proven track record in revenue auditing and customer service at Harrah’s Hoosier Park Racing & Casino. Excels in problem-solving, communication, and time management, ensuring accurate auditing processes. Driven by a passion for continuous learning and successfully navigating change.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Revenue Auditor
Hoosier Park Racing & Casino
Anderson
10.2017 - Current
- Revenue Audit of Cage transactions, Sportsbook, Food & Beverage, Table Games
- Performs audit and clerical work in connection with the maintenance and preparation of financial records and reports that support the accounting and finance staff
- Verifies and records revenue for gaming and non-gaming areas ensuring accuracy and timeliness
- Reviews computer printouts against manually kept ledgers and makes corrections and/or issues exceptions
Guest Services Representative
Hoosier Park Racing & Casino
Anderson
05.2008 - Current
- Responsible for greeting all guests
- Providing exceptional customer service
- Responsible for promoting membership into the rewards program
- Responsible for the input of all patron information
- Responsible for educating patrons regarding rewards club benefits
- Responsible for coupons and newspaper promotions regarding promotions on property
- Responsible for making public announcements or special announcements
- Responsible for direct mail inquiries to include updating customer account information and related duties
- Assists with the resolution of player complaints and problems
- Assists with promotional item implementation, distribution and redemption
- Assists with training new employees
- Answering Multi-line telephone
Owner/Operator ChildCare Provider
HappyFaces DayCare
Elwood
03.2002 - 06.2007
Administrative Assistant
Marble House, Inc
Elwood
08.2000 - 02.2002
- Responsible for greeting all guests into company
- Answered multi-line telephone
- Assisted with weekly Payroll
- Assisted with Human Resources: Writing new employee packets; performing new employee intake & orientations
- Maintained MSDS files & company vehicle maintenance lease databases
- Created written communications for accounts payable and receivables
Education
Associate of Arts - Business Administration
Harrison College (Indiana Business College)
Anderson, IN06.1997
Skills
- Revenue auditing
- Employee training
- Attention to detail
- Problem solving
- Time management
- Communication skills
- Auditing processes and procedures
- Report generation
- SOP adherence
- Audit reporting
- Account reconciliation
- Multitasking and organization
- Time Management
- Typing
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Administrative Experience
- Organizational Skills
- Clerical experience
Certification
- Indiana Gaming Commission
- Indiana Horse Racing Commission
Timeline
Revenue Auditor
Hoosier Park Racing & Casino
10.2017 - Current
Guest Services Representative
Hoosier Park Racing & Casino
05.2008 - Current
Owner/Operator ChildCare Provider
HappyFaces DayCare
03.2002 - 06.2007
Administrative Assistant
Marble House, Inc
08.2000 - 02.2002
Associate of Arts - Business Administration
Harrison College (Indiana Business College)
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