Teresa Huffman
Milton
Summary
Professional with significant experience in field service coordination, prepared to handle all aspects of role responsibilities. Strong focus on team collaboration and achieving results. Reliable and adaptive to changing needs, ensuring efficient operations. Skills include case management, critical thinking, and customer relations. Known for strong communication and organizational abilities, consistently delivering high-quality service outcomes.
Overview
10
10
years of professional experience
Work History
Field Service Coordinator
Humana
06.2024 - Current
- Maintained schedule for caseload of 65 members by completing monthly calls, quarterly and annual assessments. Developed service plans, approved authorizations and distributed NOA's to providers.
- Coordinated and monitored service activities using claims validation to confirm work met all requirements.
- Communicated with members and service providers to provide updates on service progress.
- Handled escalated member complaints professionally and efficiently while maintaining a focus on achieving long-term member satisfaction and retention.
- Facilitated communication between office personnel, providers, and members.
- Improved member satisfaction by addressing and resolving field service issues promptly and effectively.
- Conducted regular home visits to assess member's needs, LOC and satisfaction with services. Identifying areas for improvement and providing constructive feedback.
- Mentored team members by sharing technical expertise, providing guidance in troubleshooting complex issues, and fostering a positive work environment to support professional growth.
Care Manager
Lifestream Services
04.2019 - 06.2024
- Completed assessments and documentation of Interai and e-screen, Form 11, Nutrition Assessment, eligibility and income.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Coordinated with external agencies to secure additional support for clients facing various challenges.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Completes monthly Medicaid portal checks
- Complete and update service plans
- Provided clients with resources and provider pick lists to choose providers of their choice
- Analyzed patient feedback to refine care processes and enhance satisfaction.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Evaluated clients progress and adjusted service plans to address areas of concern.
Operations Coordinator
Meridian Health Services
03.2017 - 01.2019
- Assign staff caseload, provide reports, facilitate staff meetings, close clients, payroll, approve expenses, employee performance plans, market services
- Involved with interview and new hire process
- Implemented best practices to elevate service delivery standards.
- Guided team efforts to enhance overall productivity and morale.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Promote staff and provider relations
- Generated reports for informed decision-making across departments.
- Identified trends and insights by analyzing operational data.
Homebuilders Specialist
Family Solutions
08.2015 - 01.2017
- Family preservation services, teach skills, documentation of services, office duties, children and family team meetings, documentation of goals and goal obtainment, safety assessments, complete trainings for relapse prevention, motivational interviewing, cognitive behavioral therapy, rational emotive behavioral therapy, safety planning, and critical thinking skills
- Followed all company policies and procedures to deliver quality work.
Social Service Director
Ambassador Healthcare
01.2015 - 08.2015
- Led a multidisciplinary team of professionals in the design and delivery of resident-centered services.
- Facilitated trainings for family members of residents with Alzheimer's on vital life skills, improving their independence and quality of life.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Fostered partnerships with local businesses and organizations to expand resource availability for clients.
- Enhanced team productivity and morale by establishing clear communication channels and providing regular feedback.
- Increased staff efficiency by providing comprehensive training programs focused on best practices in social services.
- Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
- Engaged in continuous professional development to stay current with best practices and emerging trends in social services.
Education
BSW - Mental Health
Indiana University East
Richmond, IN05.2009
Associates of Human Services -
Indiana University East
05.2008
Skills
- Health and safety compliance
- Field operations
- Logistics planning
- Scheduling coordination
- Notetaking and documentation
- Team leadership teamwork and collaboration
- Needs assessment, problem solving and risk assessment
- Service monitoring and evaluation
- Proficiency in office programs
- Individualized service plans
- Member advocacy
- Goal setting
- Community liaison
- Time management
- Decision-making
Managementexperience - Description
Management of staff at long term care facility and community mental health organization, facilitate staff meetings, delegate tasks and duties and facilitate educational trainings for staff. Approve timecards, mileage, budgets and payroll. Participation in interviewing process and provide support for staff. Represent organization at community provider fairs and promote staff and company relations.
Timeline
Field Service Coordinator
Humana
06.2024 - Current
Care Manager
Lifestream Services
04.2019 - 06.2024
Operations Coordinator
Meridian Health Services
03.2017 - 01.2019
Homebuilders Specialist
Family Solutions
08.2015 - 01.2017
Social Service Director
Ambassador Healthcare
01.2015 - 08.2015
BSW - Mental Health
Indiana University East
Associates of Human Services -
Indiana University East
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