Teresa McCoy
Bedford
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
37
37
years of professional experience
Work History
Event Staff
Contemporary Services Corporation
09.2024 - Current
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Streamlined communication between event team members using walkie-talkies or other devices as needed during large-scale functions.
- Enhanced event security measures, monitored entry points to ensure safety of all participants.
Community Learning Centers Coordinator
Ivy Tech Community College
01.2020 - 03.2023
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered student, family and visitor questions with friendly and knowledgeable support.
- Referred students to degree programs based on interests, aptitudes or educational assessments.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
Registrar Assistant
Ivy Tech Community College
05.2015 - 01.2020
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Collected, evaluated and stored documents securely in permanent records.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Offered reception coverage to relieve staff during absences or breaks.
Key Holder
Once Upon A Child Franchise
05.2010 - 03.2014
- Operated cash register.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Developed good working relationships with store leadership and sales personnel.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Replenished retail merchandise and displays to deliver strong visual presentation.
- Maintained store and maintained appearance.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Editor and Proofreader
University Publishing Corporation
04.1988 - 09.2008
- Reviewed and edited documents to fix grammatical and spelling issues.
- Completed administrative work to support team needs for correspondence, answering phones and copying documents.
- Managed all file copies according to recordkeeping procedures.
- Corrected grammar, spelling and tense errors to copy and manuscripts.
- Used standard editing marks during copy proofreading.
- Understood and followed oral and written directions.
- Received, sorted and organized incoming letters and packages.
- Packaged items in boxes or envelopes and sealed.
Education
Associate of Applied Science - Human Services
Ivy Tech Community College
05.2015
Sociology
American Military University
Skills
- Operations Management
- Customer Service
- Documentation and Recordkeeping
- Verbal and Written Communication
- Data Entry
- Microsoft Office
- Support Services
- Phone and Email Etiquette
- Relationship Building
- Multitasking and Organization
- Customer Service Management
- Strong teamwork
- Guest relations
- Security monitoring
Education and Training
other,other
Timeline
Event Staff
Contemporary Services Corporation
09.2024 - Current
Community Learning Centers Coordinator
Ivy Tech Community College
01.2020 - 03.2023
Registrar Assistant
Ivy Tech Community College
05.2015 - 01.2020
Key Holder
Once Upon A Child Franchise
05.2010 - 03.2014
Editor and Proofreader
University Publishing Corporation
04.1988 - 09.2008
Sociology
American Military University
Associate of Applied Science - Human Services
Ivy Tech Community College
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