TERESA PARDUE
Indianapolis
Summary
HVAC Dispatcher with proven expertise at Chapman Heating & Air Conditioning, adept at optimizing service routes and enhancing customer satisfaction through effective communication and active listening. Skilled in dispatch software and stress management, I excel in coordinating schedules and resolving customer concerns, ensuring timely service delivery and operational efficiency.
Overview
18
18
years of professional experience
Work History
HVAC Dispatcher
Chapman Heating & Air Conditioning
08.2007 - Current
- Train and provide guidance to new team members to apply best practices and comply with processes.
- Communicate with drivers and personnel to coordinate timely delivery of service and materials.
- Order parts and track delivery progress to identify possible delays to provide real-time updates to customers.
- Schedule and organize service routes.
- Answer phone calls and respond to customer emails.
- Assist in resolving customer complaints and grievances.
- Provide customers with information on products and services.
- Confirm appointments, communicate with clients, and update client records.
- Receive new orders, prepare documentation, and assign personnel.
- Facilitate communications between customers and field personnel to answer questions or resolve concerns.
- Coordinate schedules for optimal coverage of daily workload and adjust quickly to changing demands.
- Utilize dispatch software to enter customer orders, deliveries and receipts.
- Manage customer accounts and invoicing.
- Additional Companies employed by:
- Genco (Target Return Center)
- Hammans Electric, Inc.
- Mechel, Inc.
Education
High School Diploma -
Ben Davis High School
Indianapolis, INSkills
- Driver communication
- Dispatching field personnel
- Adjusting routes
- Map reading
- Verbal and written communication
- Prioritizing calls
- Service planning
- Stress tolerance & Active listening
- Monitoring field personnel
- Dispatch coordination
- Customer service
- Service Titan
Timeline
HVAC Dispatcher
Chapman Heating & Air Conditioning
08.2007 - Current
High School Diploma -
Ben Davis High School