Terra Houghton
Evansville
Summary
Results-driven Process Specialist focused on process optimization, workflow management, and quality assurance to enhance operational efficiency. Achieved significant productivity improvements through effective problem-solving, adaptability, and communication skills. Excelled in fast-paced environments by leveraging organizational and teamwork abilities to consistently meet and exceed objectives.
Overview
20
20
years of professional experience
Work History
Process Specialist-OSP Locates
Metronet
Evansville
03.2023 - Current
- Managing requests from Field teams at Metronet to submit locate tickets into various 811 systems
- Evaluate maps to be able to accurately assign tickets
- Work with other teammates to process all requests each day in a timely manner
- Complete ticket reports using excel tables among other excel functions to complete a ticket report.
- Streamlined process documentation to improve operational efficiency and ensure compliance.
- Analyzed workflow to improve service delivery and increase customer satisfaction.
- Coordinated training sessions for new staff on company protocols and systems.
- Developed standard operating procedures to ensure consistent quality control.
- Facilitated meetings to gather feedback and address operational challenges collaboratively.
- Managed interdepartmental communication to facilitate project alignment and execution.
- Resolved complex issues related to process development and implementation.
- Facilitated communication between various departments regarding process updates.
- Generated performance reports on process efficiency and effectiveness.
- Documented operational procedures, workflows and best practices.
Stay at Home Parent
Home
Evansville
05.2014 - 03.2023
- Coordinated educational activities to foster children's learning and support developmental milestones.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Oversaw meal planning and preparation to ensure balanced nutrition and promote family health.
- Managed daily schedules to enhance family coordination and efficiency.
Assent and Data Entry
Action Staffing/ Bowen Engineering
Evansville
06.2013 - 08.2014
- Reviewed and validated data from departments for accuracy before inputting into database
- Maintained comprehensive records for completed projects to ensure accountability and reference
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with various departments to address project needs.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Receptionist
Team Services USA
Evansville
04.2006 - 05.2010
- Managed front desk operations and greeted visitors warmly.
- Answered, screened and directed inbound phone calls.
- Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.
- Resolved delicate situations, including customer requests, special needs, and complaints, ensuring client satisfaction.
- Oversaw front desk operations, providing a warm welcome to visitors and ensuring a positive first impression.
- Performed general secretarial duties, including - meeting scheduling, appointment setup, faxing and mailing.
- Ensured timely delivery of verbal and written messages to correct recipients.
- Organized and maintained filing systems for documents and records, enhancing accessibility and efficiency.
Education
Ivy Tech Community College
Skills
- Process documentation
- Data analysis
- Data analytics
- Project coordination
- Microsoft Excel
- Microsoft Office
- Analytical skills
- Problem-solving
- Multi-tasking
- Organizational skills
- Works under pressure
- Training coordination
- Communication skills
- Written communication
- Analytical skills
References
- Robert W. Thomas, Evansville, IN, 812-568-7650, Supervisor, Team Services USA
- Tami Silver, 812-306-5829, Evansville, IN, Project Coordinator, Bowen Engineering
- Lindsey Keene, 812-266-7837, 2ed Shift Manager, Howard Johnson
Achievements Skills
- Microsoft Office Programs - Word & Excel
- Self-Starter
- Multi-tasking
- Organizational skills
- Customer service orientated team player
- Work well under pressure
Timeline
Process Specialist-OSP Locates
Metronet
03.2023 - Current
Stay at Home Parent
Home
05.2014 - 03.2023
Assent and Data Entry
Action Staffing/ Bowen Engineering
06.2013 - 08.2014
Receptionist
Team Services USA
04.2006 - 05.2010
Ivy Tech Community College