Terrence Dmello
Thane
Summary
Operations professional with 8+ years of experience in Founder's Office, Executive Support, Business Operations, and Business Development within fast-paced startups. Led cross-functional teams to drive strategic initiatives, streamline operations, and execute projects. Managed executive operations, launched new business initiatives, and fostered partnerships that drove revenue. Created 40+ Udemy courses, coordinated large-scale events, and contributed to a mobile app with over 8 million downloads.
Overview
10
10
years of professional experience
Work History
Operations Head, Office Manager and Content Manager
RightSol Pvt Ltd.
04.2019 - 05.2025
- Co-founders Office: Worked closely with the Co-founders, Mr. Nigel Crasto and Mr. Tito Idicula, for the first 3.5 years, contributing to strategic business decisions and growth initiatives for 80+ Applications.
- Collaborated directly with Mr. Siddhesh Joglekar, the new CEO and Ex-Vice President of Marketing at Byju's, for over 1.5 years, assisting in the implementation of innovative marketing strategies and scaling company operations.
- Executed end-to-end offline expansion of Programming Hub's Digital Marketing Program by collaborating with Pillai College and Somaiya College for student outreach, presentations, and admissions, achieving 50+ paid enrollments. Coordinated cross-functional teams and managed operational workflow to ensure successful launch and execution.
- Oversaw hiring and operational tasks, streamlining onboarding and ensuring team alignment with company objectives.
- Coordinated business travel, calendar scheduling, meeting logistics, and executive-level administrative tasks for founders and senior leadership, ensuring seamless day-to-day operations.
- Mentored and trained a team of interns during startup phase, enabling many to transition into full-time roles within the organization.
- End-to-End Video Course Creation for 40+ Udemy Courses: Led the development and creation of over 40+ video courses on Udemy, collaborating with esteemed industry leaders such as Mr. Yashavant Kanetkar, author of Let Us C, and Mr. Jayesh Chakravarthi, Board Member at HDB Financial Services Ltd.
- Worked closely with these experts and others, delivering high-quality educational content to thousands of students worldwide.
- App Ratings & Downloads: Since joining, the app has grown significantly and now boasts over 8 million downloads on the Google Play Store.
- Event Management & Team Building: Independently organized company events and four annual team-building trips (e.g., Pune, Lonavala), managing end-to-end logistics, budgets, and schedules to boost morale and team culture.
- (Programming Hub - Mobile App)
Senior Associate - Operations
WNS
07.2018 - 04.2019
- Consistently met Turnaround Time (TAT) targets, reflecting strong ownership and urgency.
- Managed service tickets, coordinating with relevant teams to ensure prompt issue resolution.
- Communicated solutions to complex issues, contributing to high customer satisfaction.
- Resolved customer complaints and escalations via email, achieving timely and effective outcomes.
Payroll Analyst
AON
12.2016 - 04.2018
- Processed payroll for 500+ employees across multiple pay cycles (weekly to monthly) with accuracy and timeliness.
- Analyzed payroll data to proactively identify and rectify discrepancies, enhancing payroll accuracy.
- Ensured compliance with federal, state, and local regulations, as well as internal policies, mitigating risks of non-compliance.
- Collaborated with finance and cross-functional teams to efficiently resolve payroll queries, improving response times.
- (Alight Solutions)
Processing Associate
Accenture
06.2015 - 08.2016
- Processed high-volume data accurately and delivered results on time.
- Improved processes, reducing data entry errors by 15%.
- Streamlined workflows through collaboration with cross-functional teams.
- Monitored and reported processing metrics using proprietary tools to enhance data integrity.
- Maintained compliance with company policies and industry standards to uphold operational integrity.
Content Lead
AI Minds
- Led content team to expand course offerings to 120+ programming languages and digital skills, enhancing curriculum diversity.
- Optimized content strategy using performance analytics, increasing global user engagement and achieving top 100 rankings in education apps.
- Created AI-focused quizzes for grades 4-10, engaging over 10,000 students and fostering early interest in programming.
- (Programming Hub x IIT)
Education
Bachelor of Commerce -
University of Mumbai
01-2014
Higher Secondary -
Maharashtra State Board
01-2011
Senior Secondary -
Maharashtra State Board
01-2009
Skills
- Project Management
- Operations Leadership
- Content Strategy & Management
- AI Integration
- Data Analysis
- Process Improvement
- Team Leadership & Training
- Strong Communication
- PowerPoint presentations
- Learning Agility
Hobbies and Interests
- Football
- Cricket
Languages
- English
- Hindi
- Marathi
- Konkani
Contact - Personal Information
Terrence Dmello, 08 William mansion building, 1st floor, Majiwada, Thane, 400601, +91 7506070167, terryd7071@gmail.com
Timeline
Operations Head, Office Manager and Content Manager
RightSol Pvt Ltd.
04.2019 - 05.2025
Senior Associate - Operations
WNS
07.2018 - 04.2019
Payroll Analyst
AON
12.2016 - 04.2018
Processing Associate
Accenture
06.2015 - 08.2016
Content Lead
AI Minds
Bachelor of Commerce -
University of Mumbai
Higher Secondary -
Maharashtra State Board
Senior Secondary -
Maharashtra State Board