Terri Ramsey
Greenfield
Summary
Resourceful Banquet Assistant known for high productivity and efficient task completion. Skilled in event setup, guest relations, and time management to ensure smooth function of all banquet operations. Excels in communication, teamwork, and adaptability, utilizing these soft skills to surpass expectations in fast-paced environments.
Overview
34
34
years of professional experience
1988
1988
years of post-secondary education
Work History
Guest Relations
Indianapolis Zoo
03.2025 - Current
- Offered superior guest relations by greeting and guiding visitors to appointments and staff members.
- Resolved guest issues and escalated unresolved problems to management to promote good customer relations.
Childcare Provider
Self
Greenfield
02.2017 - Current
- Supervised children's activities and ensured a safe environment.
- Developed engaging educational programs tailored to individual needs.
- Communicated effectively with parents about children's progress and daily activities.
Unit Secretary
Community Hospital North
01.2003 - 01.2006
- Managed incoming calls and directed to appropriate department.
- Processed lab paperwork and requests according to physicians' orders.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided information for patient admissions and discharges to foster timely processing.
- Supported office staff and operational requirements with administrative tasks.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained patient confidentiality in line with HIPAA regulations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
Unit Secretary
Hancock Regional Hospital
01.1992 - 01.1996
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed incoming calls and directed to appropriate department.
- Processed lab paperwork and requests according to physicians' orders.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided information for patient admissions and discharges to foster timely processing.
- Supported office staff and operational requirements with administrative tasks.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained patient confidentiality in line with HIPAA regulations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
Education
High School Diploma -
Morristown High School
Morristown, INNo Degree -
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Guest relations
- Healthcare staff relations
Timeline
Guest Relations
Indianapolis Zoo
03.2025 - Current
Childcare Provider
Self
02.2017 - Current
Unit Secretary
Community Hospital North
01.2003 - 01.2006
Unit Secretary
Hancock Regional Hospital
01.1992 - 01.1996
High School Diploma -
Morristown High School
No Degree -
Ivy Tech Community College of Indiana