Terri Leistner
Tell City
Summary
Dynamic Front Desk Manager at Ramada Worldwide with expertise in reservation management and exceptional customer service. Proven track record in enhancing guest satisfaction and training staff effectively. Skilled in conflict resolution and adept at managing financial transactions, ensuring accuracy and efficiency in all operations. Committed to fostering a welcoming environment for all guests.
Overview
12
12
years of professional experience
Work History
Front Desk Manager
Ramada Worldwide
Tell City
06.2013 - Current
- Evaluated employee performance through regular feedback sessions and annual reviews.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Processed employee time sheets, payroll information and other administrative documents.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Assisted with training new staff members on front desk procedures and policies.
- Managed guest check-in and check-out procedures, reservations and payments.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Greeted guests upon arrival and checked them in to their rooms.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
Education
High School Diploma -
Perry Central Jr Sr High School
Leopold, IN05-1996
Skills
- Front desk operations
- Reservation management
- Customer service management
- Employee training
- Conflict resolution
- Administrative support
- Time management
- Credit and cash payments
- Bookkeeping
- Inventory oversight
- Shift scheduling
- Verbal and written communication
- Computer and typing skills
References
References available upon request.
Timeline
Front Desk Manager
Ramada Worldwide
06.2013 - Current
High School Diploma -
Perry Central Jr Sr High School
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