Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Terrie Landrum

Warsaw

Summary

Dynamic Clinic Manager at Lutheran Kosciusko, Kosciusko Medical Group, LLC with a proven track record in administrative leadership and HIPAA compliance. Enhanced patient satisfaction through streamlined operations and effective employee training. Spearheaded initiatives that improved clinic efficiency and fostered a collaborative team environment, driving significant improvements in service delivery and staff engagement.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Clinic Manager

Lutheran Kosciusko
08.1997 - Current
  • Oversaw daily clinic operations, ensuring compliance with health regulations and organizational policies.
  • Managed staff schedules and delegated responsibilities to optimize clinic workflow and patient care.
  • Implemented process improvements that enhanced patient intake efficiency and reduced wait times.
  • Developed training programs for new hires, fostering team development and enhancing service delivery standards.
  • Streamlined clinic operations by implementing efficient scheduling protocols, enhancing patient flow and service delivery.
  • Supervised front office staff, fostering a collaborative environment that improved employee morale and productivity.
  • Analyzed clinic performance metrics to identify areas for improvement, resulting in enhanced patient satisfaction rates.
  • Trained new employees on clinic procedures and systems, ensuring smooth onboarding and adherence to best practices.
  • Coordinated staff schedules to optimize resource allocation, balancing workload demands with personnel availability.
  • Managed budget effectively to ensure cost control while maintaining optimal levels of staffing and resources for the clinic''s needs.
  • Ensured adherence to HIPAA guidelines regarding patient privacy by training employees on best practices for handling sensitive information securely.
  • Enhanced team morale through regular performance evaluations, constructive feedback, and tailored professional development plans.
  • Oversaw facility maintenance to ensure cleanliness, safety, and compliance with relevant regulations at all times.
  • Collaborated with other healthcare providers in the area to create a referral network that increased both patient satisfaction levels and clinic revenues.
  • Reduced wait times for appointments by implementing an efficient scheduling system and optimizing staff workload distribution.
  • Created an inclusive workplace culture where diversity was valued leading to improved employee engagement rates among staff members from various backgrounds.
  • Mentored junior staff members, fostering their professional growth while ensuring excellent service delivery within the clinic environment.
  • Improved patient satisfaction by streamlining front office operations and enhancing communication between staff and patients.
  • Spearheaded and implemented new projects to expand scope of engagement.

Education

No Degree - Assessment-Based Recognition in Order Entry (AAMA)

Warsaw High School
Warsaw, IN

Skills

  • Administrative leadership
  • HIPAA compliance
  • Employee training
  • Clinical management

Accomplishments

  • Supervised team of 61 staff members.
  • Collaborated with team of 3 in the development of Kosciusko Medical Group Concierge Service.
  • Presented with the Manager of the Year Award, 2022.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • CPR Training - June 2025 - June 2027
  • ABR-OE Certification - Expired June 2027


Timeline

Clinic Manager

Lutheran Kosciusko
08.1997 - Current

No Degree - Assessment-Based Recognition in Order Entry (AAMA)

Warsaw High School

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Terrie Landrum