Terrionna Canady
Indianapolis,IN
Summary
Dedicated and compassionate Home Health Aide with extensive experience in delivering personalized care to patients in their homes. Proficient in administrative tasks such as scheduling, filing, and customer service, supported by a solid background in various customer service roles. Currently pursuing a bachelor's degree in Business and Medical Nursing while holding a Licensed Esthetician certification. Possesses diverse skills in warehouse operations, including inventory control and order processing, along with multiple certifications such as Certified Home Health Aide and CPR, ensuring a well-rounded professional profile with many career opportunities such as Customer Service Expert, Healthcare, Esthetics, Warehouse, and many more awarding careers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Expert
Teleperformance USA
10.2025 - Current
- Answer inbound and outbound calls about Included Health Open Enrollment Benefits, healthcare benefits, and medical specialists to help our customers that are eligible to provide the best services for their health.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate data entry and timely updates with their health benefits.
- Collaborated with cross-functional teams to streamline service processes and enhance efficiency.
- Conducted follow-up calls to ensure resolution of issues and strengthen client relationships.
- Provided personalized assistance to customers, ensuring a positive experience with the company''s products or services.
- Managed high-stress situations with professionalism, maintaining composure while providing exceptional service under pressure.
- Established rapport with clients by actively listening to their needs and addressing concerns empathetically and effectively.
- Answer customers questions about different healthcare providers through Included Health that have questions about their insurance plans and different types of healthcare benefits.
- Suggest customers to visit a primary care provider, virtual primary, specialists, medical expert, etc during open enrollment benefits, if they need a online medical specialist, or to be seen for emergency care.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exceeded performance targets consistently through diligence, attention to detail, and strong problem-solving abilities.
- Educated customers about billing, payment processing and support claims and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Home Health Aide
PurposeCare
01.2024 - 08.2025
- Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
- Monitored vital signs and reported any changes or concerns to the healthcare team
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
- Supported patients with mobility issues by assisting with transfers, ambulation, and exercises as prescribed by healthcare professionals
- Managed medical appointments and transportation logistics for patients to ensure timely access to healthcare services
- Documented patient observations accurately in medical records, including changes in condition or behavior
- Provided emotional support to patients and their families during challenging times
- Aided in wound care management including cleaning wounds under supervision from nursing staff
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with range of motion exercises to maintain or improve their physical mobility
- Supported patients in maintaining personal hygiene, including oral care, grooming, and toileting assistance
Customer Service Representative
Lysse
04.2023 - 01.2024
- Answer inbound calls about clothing products, customer inquires about designs and custom orders.
- Utilize company databases and software to accurately update customers information, track interactions and document any necessary follow up actions.
- Managed high-volume calls, ensuring timely responses to customer needs..
- Process customer orders, returns, and exchanges accurately and efficiently, ensuring timely delivery and customer satisfaction.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Answer customer questions about what type of clothing products we sell and ship for Lysse.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences about any new clothing products we get in or have in advanced.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating Lysse company website and placing online orders, improving overall user experience.
Administrative Assistant
Water Resporation
04.2022 - 04.2023
- Schedule customers to different lead companies for the damaged homes.
- Answer customer calls in a ethical manner to insure the right people to come get any water damaged out of their homes.
- Problem solved each department to maintain timely completion for each job.
- Document customers information to set a time where they can have a set time for the workers to come fix any damages.
- Supported an efficient production system in a fast paced environment by accurately processing all customers concerns and situations that can be fixed as soon as possible.
- Made sure every customer was satisfied after my clients fixed any water damages and repaired their basements etc.
- Talk to insurance companies to insure all my customers would be able to afford any issues and what would cover their loss and damages.
- General office administration including scheduling, filing, placing orders and faxing
- Provided excellent customer service and great services for all customers to be happy for their homes to be fixed and perfect.
Office Clerk
Zenith Global Logistics
10.2021 - 12.2021
- Input in truck drivers paperwork to be scheduled for them to either be a live load or drop load.
- Used the win system to schedule all appointments and times for the truck drivers.
- Made sure all the truck drivers delivered the loads in a timely manner.
- Answered phone calls and assisted the clients to be either rescheduled if booking was full for the night and give directions on where they were supposed to go.
- Explained how the truck drivers work was either a live or a drop load to where a live is shipping products to another store and a drop is where they would be dropping off the products to the kroger warehouse.
- Monitored driver performance and ensured compliance with safety regulations.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Warehouse Associate
Amazon.com
01.2021 - 09.2021
- Processed different incoming electronics, shoes, clothing items, board games, etc on the computer system.
- Scanned products to different colored totes make sure the items are sellable or damaged, process items in a timely manner.
- Outbound processing such as scanning yellow totes making sure all products is sellable and ship out on time.
- Conducted quality checks on incoming and outgoing shipments to ensure product accuracy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
Esthetician (Licensed) - Esthetics Skincare
Empire Beauty School
Indianapolis, IN11.2024
Bachelor's in Bachelor of Science - Business Administration
CTU Online
Colorado Springs, CO12.2018
High School diploma - General Studies
Indiana Connections Academy
Indianapolis, IN06.2015
Skills
- Efficient pallet jack handling
- Network configuration and troubleshooting
- Warehouse operations support
- Cash handling expertise
- Logistics coordination
- Logistics support professional
- Skilled in inventory handling
- Timely order fulfillment
- Client support
- Inventory tracking
- Experience with RF scanning technology
- Customer support expertise
- Customer-focused technical assistance
- Remote work experience
- Service-oriented communication skills
- Client support specialist
- Culinary service
- Order fulfillment specialist
- Collaborative team member
- High-volume customer service
- Culinary preparation
- Warehouse operations
- Formatting expertise
- Efficient unloading
- Bathing assistance
- Data entry
- Certified home health aide
- Certified in CPR/AED
- Appointment scheduling
- Recording vital signs
- Interpersonal communication
- Compassionate client care
- Emotional support and companionship
- Call center experience
- Cultural awareness
- Service excellence
- Attentive listening
Certification
- Licensed Esthetician November 2024 to Present
- Caregiver Certification
- CPR Certification
- Food Handler Certification
- Licensed Nursing Assistant
- Certified Home Health Aide
- CNA
Timeline
Customer Service Expert
Teleperformance USA
10.2025 - Current
Home Health Aide
PurposeCare
01.2024 - 08.2025
Customer Service Representative
Lysse
04.2023 - 01.2024
Administrative Assistant
Water Resporation
04.2022 - 04.2023
Office Clerk
Zenith Global Logistics
10.2021 - 12.2021
Warehouse Associate
Amazon.com
01.2021 - 09.2021
Esthetician (Licensed) - Esthetics Skincare
Empire Beauty School
Bachelor's in Bachelor of Science - Business Administration
CTU Online
High School diploma - General Studies
Indiana Connections Academy