Terry Fry
Marion
Summary
Positive and Energetic seasoned individual seeking a position with challenges and rewards.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Assistant Business Office Manager
Cedar Creek of Marion
Marion
11.2024 - 06.2026
- Assisted in managing daily office operations and administrative tasks.
- Coordinated schedules and appointments for staff and residents effectively.
- Maintained accurate records and documentation for financial transactions.
- Supported staff training initiatives to enhance team performance.
- Implemented office procedures to improve workflow efficiency and organization.
- Communicated with vendors to ensure timely supply orders and deliveries.
- Delivered customer service support to residents and their families.
- Monitored office inventory to maintain supply levels.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Managed daily activities of office personnel to ensure efficient operations.
- Resolved any discrepancies found between invoices received from vendors versus those entered into the system.
- Prepared agendas, coordinated logistics and took minutes during meetings.
- Coordinated with vendors on billing issues, payment status updates and account reconciliation activities.
- Established relationships with outside vendors by immediately responding to and remedying issues.
- Provided customer service support by responding to inquiries from staff members and external customers via phone or email.
- Ensured compliance with federal, state and local laws regarding payroll taxes, income tax withholding and other related matters.
- Coached and mentored newly hired employees to speed up the onboarding process.
- Prepared employee benefit statements and facilitated insurance enrollments.
- Reviewed invoices prior to submission to ensure accuracy of information provided.
- Performed human resources functions by conducting new hire orientation and administering benefits.
Delivery driver
O'Reilly's
Marion
09.2022 - 11.2024
- Delivery driver, customer service, stocking parts. Answering phones as needed.
Service Writer/Advisor
In N Out Automotive
Marion
06.2020 - 09.2022
- Customer service writer and sold automotive repairs and service to meet the customers' needs.
- Order parts and handle incoming parts from delivery drivers. Send back returns as required.
Sales and Service Technician
Baxter Pest Professionals
Anderson
04.2015 - 09.2016
- Service customer Business accounts, applying chemicals, assessing needs, making bid proposals, sales etc.
- (Sister Company of American Pest Professionals)
- Currently Laid Off
Quality Finishing Lead
American Woodmark Corp
Gas City
09.2014 - 01.2015
- Lead and supervise employees on the hybrid finishing line on inspection of doors, drawer fronts, frames, etc. to ensure the quality of product before it goes to assembly or to be shipped to vendors or customers.
- To maintain the quality standards set by our corporate brand.
- To follow specs and ensure consistency of products.
- Maintain SQDC protocols and our corporate CITE principles.
Mill Materials Coordinator
American Woodmark Corp
Gas City
09.2013 - 09.2014
- Issue and Receive Material for use in the Mill to produce parts for the Assembly Cells.
- Produce reports to follow Material Usage Variance, Track materials used and work to control shortages of materials used in the production of parts to build cabinets on the assembly lines.
- Developed 4 reports to follow the usage and variance in allotted cost of said materials.
Expeditor
American Woodmark Corp
Gas City
03.2013 - 09.2013
- Deliver parts to cells, different departments upon completion, sand parts, keep flow of parts moving through the process of fulfilling parts short orders.
- Filling in for the Team Lead when needed, voicing parts, logging them into the system, etc.
- While working with all my co-workers as a team.
Sales and Service Technician
American Pest Professionals
Marion
03.2012 - 03.2013
- Service customer home accounts, applying chemicals, assessing needs, making bid proposals, sales etc.
Shipping/Receiving Associate
Sears Roebuck Co
Marion
11.2011 - 06.2012
- Part-time seasonal
- Filling customer orders, pulling stock, unloading trucks, customer service
Property Manager
Park Forrest Apartments
Marion
05.2011 - 03.2012
- Part-time
- Take applications, check backgrounds, credit, schedule showings, schedule maintenance, collect rent, handle evictions, notices, court appearances, etc.
Owner/President
Fry Janitorial Services Inc
Marion
02.2008 - 04.2011
- Day to day operations, Managing, Sales, Marketing, Hiring/Training/Terminating Employees, Ordering Supplies, Making sales calls, Bid Proposals, etc.
Practice Manager
Indiana Health Centers, Inc
Marion
07.2002 - 07.2007
- Managed day-to-day operations, Maintained accounts payable and receivables, Ordered supplies, Administered Human Resource policies, Prepared and submitted payroll, HIPAA Compliance Officer, Knowledge of OSHA compliance, Input into Policy and Procedures as needed
Operations Manager
Mortgage Exchange Lending Company
Kokomo
06.1999 - 06.2001
- Managed day-to-day operations, Established office to be a full service Western Union Agency, Implemented company as a Payday Loan Lender, Maintained accounts receivables, Hired and trained loan officers as needed with growth of company.
Office Manager
D.H. Capital, LLC
Cicero
03.1998 - 05.1999
- Recruited, supervised, hired and trained a staff of telemarketers in proper phone etiquette as needed with growth of company, Motivated staff to set and achieve both personal and company goals, Monitored credit applications and approved submissions to the home office
Various Positions
Various Companies
Marion
08.1993 - 03.1998
- While attending college at Indiana Wesleyan University
Executive Vice President
J. C. Decker Company
Montgomery
01.1989 - 07.1993
- Managed day-to-day operations of office and sales personnel. Oversaw accounts payable and receivables. Resolved customer service issues with major customer accounts. Trained sales representatives in quality service procedures. Designed and implemented salesmen routes encompassing twenty-one states. Developed and presented marketing strategies to major multiple-store accounts. Negotiated product placement with corporate level buyers. Participated in trade shows representing our products nationwide.
Education
Business Management -
Indiana Wesleyan University
Marion, INSkills
- Healthcare administration
- Medical Billing
- Practice Management
- Accounts receivable
- Accounts payable
- Financial oversight
- Financial reporting
- Bookkeeping
- Credit and collections
- Payroll
- Invoice processing
- EMR Systems
- Office management
- Administrative Experience
- Office administration
- Records management
- Inventory management
- Property management
- POS
- Planograms
- Merchandising
- Scheduling appointments
- Event coordination
- Office events coordination
- Guest services
- Customer assistance
- Customer service
- Sales
- Sales strategy
- Retail math
- Business development
- Market analysis
- Operations oversight
- Human resources
- Recruiting
- Employee training
- Staff training
- Onboarding
- Supervising
- Team supervision
- Team building
- Leadership
- Coaching
- Communication
- Stakeholder communication
- Relationship building
- Phone etiquette
- Live chat
- Help desk
- Computer skills
- Computer literacy
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Windows
- Typing
- Word processing
- Time management
- Organizational skills
- Data collection
- Service technician experience
- Orientation
- Guest services
- Order fulfillment
- Employee
- Vendor engagement
- Administrative support
- Office inventory oversight
- Stakeholder communication
- Healthcare administration
- Team building
- Staff training
- Vendor engagement
- Office inventory oversight
- Administrative support
- Operations oversight
- Business operations
- Onboarding
Certification
Driver's License
Additional Information - Sponsorship Required
Not applicable
Timeline
Assistant Business Office Manager
Cedar Creek of Marion
11.2024 - 06.2026
Delivery driver
O'Reilly's
09.2022 - 11.2024
Service Writer/Advisor
In N Out Automotive
06.2020 - 09.2022
Sales and Service Technician
Baxter Pest Professionals
04.2015 - 09.2016
Quality Finishing Lead
American Woodmark Corp
09.2014 - 01.2015
Mill Materials Coordinator
American Woodmark Corp
09.2013 - 09.2014
Expeditor
American Woodmark Corp
03.2013 - 09.2013
Sales and Service Technician
American Pest Professionals
03.2012 - 03.2013
Shipping/Receiving Associate
Sears Roebuck Co
11.2011 - 06.2012
Property Manager
Park Forrest Apartments
05.2011 - 03.2012
Owner/President
Fry Janitorial Services Inc
02.2008 - 04.2011
Practice Manager
Indiana Health Centers, Inc
07.2002 - 07.2007
Operations Manager
Mortgage Exchange Lending Company
06.1999 - 06.2001
Office Manager
D.H. Capital, LLC
03.1998 - 05.1999
Various Positions
Various Companies
08.1993 - 03.1998
Executive Vice President
J. C. Decker Company
01.1989 - 07.1993
Business Management -
Indiana Wesleyan University