Terry Jones
Indiana
Summary
A seasoned Alarm Technician, I elevated Central Security & Communications' reputation by delivering top-notch workmanship, enhancing customer satisfaction through precise alarm installations and solutions. Skilled in technical troubleshooting and customer service, I streamlined inventory management and reduced false alarms, showcasing my expertise in low voltage wiring and exceptional interpersonal abilities.
Overview
11
11
years of professional experience
Work History
Alarm Technician
Central Security & Communications
10.2013 - Current
- Boosted company reputation through consistent delivery of high-quality workmanship on all projects.
- Improved customer satisfaction through timely and accurate installation of alarm systems.
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Streamlined inventory management for faster access to necessary equipment during installations.
- Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to clients'' unique situations.
- Reduced false alarms by conducting thorough inspection and maintenance procedures.
Education
Certificate - Electronics Systems Technician
Lincoln College of Technology
Indianapolis, IN04.2011
Skills
- Field service experience
- Low voltage wiring
- Access control systems
- Networking fundamentals
- Technical troubleshooting
- Video surveillance systems
- Alarm panel configuration
- System programming
Timeline
Alarm Technician
Central Security & Communications
10.2013 - Current
Certificate - Electronics Systems Technician
Lincoln College of Technology
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