TERRY SABBATH
MERRILLVILLE
Summary
Highly organized administrative professional skilled in managing schedules, handling communications, and optimizing workflows. Results-driven with a strong background in training development and management, highlighted by tenure as RESEA Program Manager at Center of Workforce Innovations. Proficient in Microsoft Office Suite, data management, and customer service coordination.
Overview
18
18
years of professional experience
Work History
Program Manager
Computer Skills and Training Center
Gary
02.2024 - Current
- Collaborate with instructors and stakeholders to develop and update curriculum, ensuring it aligns with industry standards and best practices.
- Manage equipment, materials, and other resources to support training programs, ensuring effective utilization and cost-effectiveness.
- Implement systems to track student progress, assess skills and knowledge, and provide feedback to students and instructors.
- Regularly evaluate program effectiveness, identifying areas for improvement and ensuring that graduates are job-ready.
RESEA Program Manager
Center of Workforce Innovations
Valparaiso
06.2021 - 06.2023
- Obtained, organized, or developed training procedure manuals, guides, or course materials, such as handouts or visual materials.
- Evaluated modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.
- Reviewed completed work to verify consistency, quality, and conformance.
RESEA Team Lead
Center of Workforce Innovations
Valparaiso
01.2017 - 06.2021
- Trained newly hired employees on the state Reemployment Services and Eligibility Assessment program
- Maintained files within the computer databases ensuring proper documentation is available to support program eligibility and services received
- Submitted required reports in a timely manner
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Delegated tasks appropriately according to individual skill sets.
- Maintained accurate records of employee attendance and task completion times.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Workshop Presenter
Center of Workforce Innovations
Valparaiso
01.2013 - 01.2017
- Delivered workshops such as Resume, Interviewing, and Identifying transferable skills
- Conducted research to ensure workshop content was current and relevant.
- Adapted the presentation style based on the size of the audience or type of event attended.
- Reviewed evaluation forms after each session to assess areas of improvement.
- Answered questions from participants regarding course material and topics covered during the session.
- Created handouts, visual aids, and other materials to support the workshops' objectives.
- Resolved any technical issues that arose during presentations quickly and efficiently.
Program Administrator and Instructor
Computer Skills & Training Center
Merrillville
02.2007 - 01.2013
- Set up a new computer lab and networked 15 systems to cater for growing computer skills needs for members of the community
- Implemented Microsoft Certification program
- Submitted and was accepted as a training provider to The State of Indiana's INTraining program
- Taught four Microsoft certification courses based on MS Office standards to increase the employability of trainees
- Maintained a database record for all trainees including attendance & performance
Education
Vocational School Certificate - Multimedia / Graphics Design
UMass - Lowell
IN05-1999
Skills
- Project management
- Curriculum development
- Training evaluation
- Staff coaching
- Team leadership
- Problem solving
- Compliance management
- Communication skills
- Presentation skills
- Detail-oriented
- Documentation proficiency
- Program reviews
- Onboarding and training
- Public speaking
Occupational Licenses Certificates And Training
- Microsoft Office User Specialist, 01/1999, Certified in Microsoft Word, Certified in Microsoft PowerPoint, Certified in Microsoft Excel
- Certificate in Multimedia Applications, 4.0/4.0
Timeline
Program Manager
Computer Skills and Training Center
02.2024 - Current
RESEA Program Manager
Center of Workforce Innovations
06.2021 - 06.2023
RESEA Team Lead
Center of Workforce Innovations
01.2017 - 06.2021
Workshop Presenter
Center of Workforce Innovations
01.2013 - 01.2017
Program Administrator and Instructor
Computer Skills & Training Center
02.2007 - 01.2013
Vocational School Certificate - Multimedia / Graphics Design
UMass - Lowell