Summary
Overview
Work History
Education
Skills
Ameharic
Languages
Timeline
Generic

TESFAHUN KASSAHUN

Indianapolis,IN

Summary

  • Proven track record at Amazon Fulfillment Center, enhancing customer satisfaction and streamlining returns, demonstrates strong organization and effective complaint handling abilities. Expert in documentation and maintaining efficient operations, I've significantly contributed to process improvements and team training, showcasing both hard and soft skills without sacrificing quality.
  • Take on job traing to operate new matchine to facilitate technical operation on bright point packing, instaling and use connect with printer example print head cellphone simcard memory card selling mation

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level technian position. Ready to help team achieve company goals. Quality-focused Hardware Technician with over 13 years of experience in technology industry.

Skilled in diagnosing and addressing complex hardware issues, including, repairing and maintaining PCs, peripherals, printers and sphone

. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Customer Returns Associate

Amazon Fulfilment Center
03.2021 - 11.2023
  • Maintained a thorough understanding of company policies and industry regulations in order to provide accurate guidance and support during the returns process.
  • Enhanced customer satisfaction by promptly processing and resolving return requests.
  • Assisted customers with return inquiries, providing accurate information on company policies and procedures.
  • Ensured accurate record-keeping by diligently updating the company''s database with return information.
  • Collaborated with sales team to address recurring issues in product quality or customer dissatisfaction.
  • Provided timely feedback to management on trends in customer returns, aiding in proactive problem-solving efforts.
  • Conducted thorough inspections of returned products to determine eligibility for refund or exchange.
  • Streamlined the returns process for improved efficiency and reduced product handling time.
  • Managed inventory of returned items, ensuring proper documentation and storage.
  • Utilized strong communication skills to effectively convey company policies and provide necessary guidance to customers regarding their returns.
  • Participated in regular meetings focused on analyzing return trends, identifying opportunities for improvement, and discussing potential solutions for ongoing challenges in the returns process.
  • Performed inventory of product on returns carts.
  • Documented returned product details in store inventory tracking system.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Provided documentation and calculations to support inventory distribution decisions.
  • Unloaded, inspected, and stored damaged and returned products.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.

Printer Technician Level B

Bell Technical Solutions
01.2018 - 03.2019
  • Optimized print quality by adjusting color profiles, calibrating devices, and conducting thorough tests before finalizing projects.
  • Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
  • Implemented preventive maintenance procedures to minimize potential problems and extend the life of printing equipment.
  • Maintained a safe work environment by adhering to company policies as well as local regulations regarding the handling of potentially hazardous materials found in some printing applications.
  • Streamlined inventory management by maintaining accurate records of parts used in repairs and replacements.
  • Managed warranty claims process efficiently, resulting in faster resolution times for clients experiencing device malfunctions covered under manufacturer warranties.
  • Increased reliability of printers through meticulous inspections, cleaning, and calibration processes.
  • Contributed to company growth by effectively managing multiple repair assignments within tight deadlines without sacrificing quality or accuracy.
  • Stayed up-to-date with industry trends and advancements, continuously improving skills and knowledge in order to provide top-notch service.
  • Reduced downtime for clients by quickly resolving technical issues with printers and related equipment.
  • Collaborated with other technicians to diagnose complex issues, ensuring quick resolutions and minimal disruptions to client operations.
  • Studied and understood technician manuals, procedural documentation and technical guides to maximize benefit of printer technology.

Ketting, Scanning and Programming Cell Phone

Bright Point Logistics and Electronics
12.2006 - 12.2017
  • Adhered to safety protocols while working with delicate components, preventing potential damage during repairs.
  • Negotiated contracts with suppliers for cost-effective acquisition of replacement parts and tools.
  • Educated customers on proper device care and usage to minimize future repairs or malfunctions.
  • Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
  • Collaborated with team members to quickly resolve complex technical problems for clients.
  • Safely performed delicate soldering tasks when working with intricate components that required precision handling.
  • Demonstrated expertise in servicing various brands of cell phones, expanding clientele base due to diverse skill set.
  • Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
  • Installed and configured new devices and system components.

Education

Associate of Science - Marketing Managment

Ethiopia Co Operative Collage
Eltopia,
08.2009

High School Diploma -

Addis Zemen High School in Ethiopia
Addis Zemen Ethiopia
08.1996

Skills

  • Documentation
  • Organization
  • Complaint Handling
  • Salesmanship

Ameharic

I speaks two language 

Languages

AMEHARIC
Native or Bilingual
English
Intermediate (B1)

Timeline

Customer Returns Associate

Amazon Fulfilment Center
03.2021 - 11.2023

Printer Technician Level B

Bell Technical Solutions
01.2018 - 03.2019

Ketting, Scanning and Programming Cell Phone

Bright Point Logistics and Electronics
12.2006 - 12.2017

Associate of Science - Marketing Managment

Ethiopia Co Operative Collage

High School Diploma -

Addis Zemen High School in Ethiopia

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