Teshay Love
Clarksville
Summary
Hardworking and dependable supervisor with over 7 years of experience in food service at Waffle House, including roles as server, cook, and Shift supervisor. Recognized for leadership, customer service, and the ability to manage teams in fast-paced, high-pressure environments. Holds a Pharmacy Tech degree and ServSafe certification. Now seeking to apply proven skills in leadership, operations, or healthcare support roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
3rd Shift Supervisor
Waffle House
09.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maximized performance by monitoring daily activities and mentoring team members.
Server
Waffle House
01.2018 - 01.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Science - Pharmaceutical Medicine
Ross Medical Education Center
Skills
- Leadership & Team Supervision
- Customer Service & Complaint Resolution
- High-Volume Operations Management
- Time Management & Scheduling
- Staff Training & Development
- Food Safety & Sanitation (ServSafe Certified)
- Conflict Resolution & Communication
- Shift leadership
Certification
- ServSafe Certified
- Pharmacy Technician Certification
Timeline
3rd Shift Supervisor
Waffle House
09.2018 - Current
Server
Waffle House
01.2018 - 01.2020
Associate of Science - Pharmaceutical Medicine
Ross Medical Education Center