Tessina Ann Rodgers
Bengaluru
Summary
A highly motivated, confident individual with multi-tasking skills capabilities and able to work in a target given organization. Hardworking and can work alone or as a part of a team, having effective communication with colleagues/people.
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
19
19
years of professional experience
Work History
Sr. Clinical Admin Coordinator
Optum - United Health Group
03.2023 - 03.2025
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
Client Account Manager
Leroc Media Services
05.2022 - 01.2023
- Manage a caseload of clients, maintain senior level client contact daily
- Writing briefs & creating marketing/strategy plans and budgets as per client’s requirements
- Manage multiple clients simultaneously with an emphasis on solution derived customer service
- Ensuring job briefs are shared with the design team and creatives/ads provided are as per the client’s requirements
- Identify and build relationships with third party service providers and other internal departments
- Understand and meet service level agreements
- Update the Company system with relevant information, referral fees, service fees, and notes on each file
- Manage end-to-end development and delivery of projects for clients and ensure adherence to budgets, preferences, guidelines and other requirements
Fraud Specialist
JP Morgan Chase
05.2020 - 04.2022
- Fulfilling customer requirements
- Dealing with customer queries and requests
- Providing advice, information and assistance to Clients
Quality Analyst
HSBC-HDPI -GSU
04.2014 - 08.2019
- Monitor screening done by analyst
- Mentor and provide coaching on a timely manner
- Effective communication skills and an ability to understand and read situations
- Monitor operations to ensure that they meet productions standards
- Ensure to check that procedures are followed correctly
Team Coach
WNS Global Services Pvt Ltd
08.2006 - 07.2013
- Attending customer service C-Sat
- Sales
- Handling a team of 10 members
- Monitoring calls
- Providing coaching
- RCA
- Attending escalation calls & resolving issues with-in the stipulated timelines
- Scheduled Management
- Side monitoring with colleagues to ensure effective pitch rate and overall feedback
Education
Bachelor of Arts -
MATS University
New Delhi, India06-2019
Secondary -
St’ Thomas Girls School
Skills
- Relationship building
- Data entry
- Multitasking and organization
- Work Planning and Prioritization
- Customer service
- MS office
- Adaptability and flexibility
- Consulting
- Process improvement
Languages
English
Hindi
Bengali
Disclaimer
I hereby declare that all of the above information provided by me is true to the best of my knowledge.
Personal Information
- Date of Birth: 01/14/82
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Roman Catholic
Timeline
Sr. Clinical Admin Coordinator
Optum - United Health Group
03.2023 - 03.2025
Client Account Manager
Leroc Media Services
05.2022 - 01.2023
Fraud Specialist
JP Morgan Chase
05.2020 - 04.2022
Quality Analyst
HSBC-HDPI -GSU
04.2014 - 08.2019
Team Coach
WNS Global Services Pvt Ltd
08.2006 - 07.2013
Secondary -
St’ Thomas Girls School
Bachelor of Arts -
MATS University
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