TEZENDER VERMA
SHYAM KUNJ SOHNA ROAD GURGAON
Overview
13
13
years of professional experience
Work History
Sales Manager
Koncept Automobiles Pvt Ltd (Mahindra)
Gurgaon
05.2023 - Current
- Identified potential customers and developed sales strategies to meet their needs.
- Conducted market research to identify customer demographics, preferences, and trends.
- Developed pricing models for new car inventory and tracked sales performance against targets.
- Provided training to sales staff on product features, benefits, and selling techniques.
- Established relationships with key stakeholders in the automotive industry.
- Created marketing materials such as brochures and advertisements to promote new vehicle offerings.
- Managed day-to-day operations of the dealership's new car sales department.
- Organized promotional events to generate interest in new cars and increase sales volume.
- Analyzed monthly reports to determine areas of improvement in overall performance.
- Maintained accurate records of all transactions related to new car sales.
- Resolved customer complaints regarding products or services in a timely manner.
- Monitored competitor activities and adjusted pricing accordingly to remain competitive.
- Ensured compliance with all applicable laws governing automobile dealerships.
- Greeted customers, answered phone calls and emails to provide customer service.
- Assisted in the showroom to answer questions about car models and features.
- Organized test drives for customers to help them decide on a car model.
- Prepared paperwork for sales transactions and ensured accuracy of information.
- Advised customers on financing options, warranties and other services available at the dealership.
- Developed relationships with existing clients to ensure repeat business opportunities.
- Planned events such as open houses, trade shows, and car shows.
- Provided guidance to junior sales staff members regarding product knowledge and sales techniques.
- Managed social media accounts including creating posts, responding to inquiries, and promoting special offers.
Sales Manager
E-Next Mobility Pvt Ltd (Citroen)
Gurgaon
12.2021 - 05.2023
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Gained market share in new sales performance through aggressive team training.
- Used change methodologies to increase sales and led projects for increased productivity.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Conducted market research and reported on competitors.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supported sales team members to drive growth and development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Directed and coordinated products, services and sales activities.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Coached, developed and motivated team to achieve revenue goals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints regarding sales and service.
- Oversaw regional and local sales managers and staff.
- Completed extensive product line training to increase sales and render improved services to customers.
- Leveraged CRM database to drive customer contacts, appointments, and sales.
- Developed and executed strategies to improve new vehicle sales.
- Mentored employees to help achieve sales and CSI objectives.
- Engaged customer base to drive retention across departments.
- Maintained vehicle selection, pricing and specials on website and social media.
- Coordinated with other departments such as service and repair or parts and accessories when needed.
- Reviewed customer feedback surveys and implemented changes based on results.
- Assisted customers in selecting appropriate financing options available through dealership partners.
- Inspected vehicles prior to delivery for quality assurance purposes.
- Performed vehicle appraisals for trade-ins according to established guidelines.
- Supervised team members during daily operations including coaching, counseling, motivating, scheduling.
- Implemented cost reduction initiatives while maintaining quality standards within the department.
- Ensured compliance with all applicable laws governing automobile dealerships.
- Monitored competitor activities and adjusted pricing accordingly to remain competitive.
- Resolved customer complaints regarding products or services in a timely manner.
- Maintained accurate records of all transactions related to new car sales.
- Negotiated contracts with vendors for parts, services, supplies, and other necessary items.
- Analyzed monthly reports to determine areas of improvement in overall performance.
- Organized promotional events to generate interest in new cars and increase sales volume.
- Managed day-to-day operations of the dealership's new car sales department.
- Created marketing materials such as brochures and advertisements to promote new vehicle offerings.
- Established relationships with key stakeholders in the automotive industry.
- Provided training to sales staff on product features, benefits, and selling techniques.
- Developed pricing models for new car inventory and tracked sales performance against targets.
- Conducted market research to identify customer demographics, preferences, and trends.
- Identified potential customers and developed sales strategies to meet their needs.
Assistant Sales Manager
Frontier Autoworld Pvt Ltd (Volkswagen)
Gurgaon
10.2019 - 11.2021
- Developed and implemented strategic sales plans to increase brand awareness and market share.
- Conducted regular training sessions for staff on customer service, sales techniques, and product knowledge.
- Monitored daily performance of sales team and provided feedback to maximize efficiency.
- Analyzed monthly sales figures to identify trends and opportunities for improvement.
- Created promotional campaigns to drive additional traffic into the dealership.
- Maintained relationships with existing customers to encourage repeat business.
- Identified potential new customers through research, cold-calling, and networking activities.
- Coordinated with other departments in the dealership such as finance, parts, and service departments to ensure customer satisfaction.
- Negotiated prices with customers in order to close deals profitably.
- Resolved customer complaints promptly and professionally.
- Directed all aspects of vehicle inventory management including ordering, stocking, pricing, merchandising displays and promotions.
- Tracked competitor activity in order to develop competitive strategies that would attract more buyers from the marketplace.
- Assisted customers in selecting a vehicle by asking questions about their needs and preferences.
- Presented vehicles features, advantages, benefits during test drives or showroom visits.
- Developed and implemented sales strategies to increase customer base.
- Conducted market research to identify key trends in the car industry.
- Demonstrated strong knowledge of cars, features and benefits to customers.
- Provided exceptional customer service to ensure repeat business.
- Negotiated with customers on price, financing and trade-ins.
- Assisted customers in selecting a vehicle by taking them on test drives.
- Maintained accurate records of all sales transactions and paperwork.
- Created monthly reports detailing sales figures and performance metrics.
- Organized promotional events such as open houses and car shows.
- Followed up with customers after purchase for feedback and referrals.
- Advised management on changes needed to improve dealership operations.
- Resolved customer complaints professionally and efficiently.
- Ensured compliance with all local laws regarding car sales activities.
- Attended training seminars and workshops related to automotive sales techniques.
- Utilized online resources to stay current on new models, pricing, promotions.
- Performed administrative tasks such as filing documents, answering phones.
Assistant Sales Manager
Koncept Automobiles Pvt Ltd (Mahindra)
Gurgaon
04.2018 - 09.2019
- Identified potential customers and developed sales strategies to meet their needs.
- Conducted market research to identify customer demographics, preferences, and trends.
- Developed pricing models for new car inventory and tracked sales performance against targets.
- Provided training to sales staff on product features, benefits, and selling techniques.
- Established relationships with key stakeholders in the automotive industry.
- Created marketing materials such as brochures and advertisements to promote new vehicle offerings.
- Managed day-to-day operations of the dealership's new car sales department.
- Organized promotional events to generate interest in new cars and increase sales volume.
- Analyzed monthly reports to determine areas of improvement in overall performance.
- Negotiated contracts with vendors for parts, services, supplies, and other necessary items.
- Maintained accurate records of all transactions related to new car sales.
- Resolved customer complaints regarding products or services in a timely manner.
- Monitored competitor activities and adjusted pricing accordingly to remain competitive.
- Ensured compliance with all applicable laws governing automobile dealerships.
- Implemented cost reduction initiatives while maintaining quality standards within the department.
- Supervised team members during daily operations including coaching, counseling, motivating, scheduling.
- Performed vehicle appraisals for trade-ins according to established guidelines.
- Inspected vehicles prior to delivery for quality assurance purposes.
- Reviewed customer feedback surveys and implemented changes based on results.
- Maintained vehicle selection, pricing and specials on website and social media.
- Engaged customer base to drive retention across departments.
- Resolved customer complaints regarding sales and service.
Team Leader
Frontier Autoworld Pvt Ltd (Volkswagen)
Gurgaon
06.2016 - 03.2018
- Analyzed key performance indicators to identify effective strategies.
- Implemented strategies to take advantage of new opportunities.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Motivated team members through recognition programs and performance-based incentives.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Implemented strategic plans to enhance team performance and productivity.
- Greeted customers as they entered the showroom and identified their needs.
- Demonstrated vehicle features, explained warranties and financing options to potential buyers.
- Negotiated prices with customers and closed sales transactions.
- Assisted in maintaining a clean, orderly showroom floor including vacuuming vehicles.
- Responded to customer inquiries via phone or email promptly and professionally.
- Maintained up-to-date knowledge of current models, features, accessories and their benefits.
- Provided test drives for prospective buyers to experience the car's performance, comfort and handling capabilities.
- Compiled data on sales reports, tracked customer preferences and reported to management.
- Developed relationships with new clients by following up after purchase to ensure satisfaction with product and service received.
- Prepared paperwork such as contracts, invoices and other documents related to sale of cars.
- Ensured all necessary documentation was completed accurately prior to delivery of vehicle.
- Maintained accurate inventory records of vehicles available for sale in dealership lot.
- Advised customers on trade-in values for their existing vehicles when applicable.
- Attended weekly training sessions regarding changes in products and services offered by dealership and industry trends.
- Actively participated in marketing initiatives such as promotional events or community outreach activities.
- Followed up with previous customers through surveys or emails seeking feedback on service provided.
Team Leader
Sterling Motor Co. (Mahindra)
Gurgaon
05.2011 - 06.2016
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
MBA - Sales And Marketing
Lovely Professional University
Punjab06-2016
Associate of Science - Non Medical
Government PG College
Bhwanii05-2011
Intermediate - Non Medical
TIT'S Sr Sec School
Bhiwani04-2008
Matric -
TIT'S Sr Sec School
Bhiwani03-2006
Skills
- Account Management
- KPI analysis
- Lead Generation
- Performance Management
- Sales team training
- Client Relationship Management
- Strategic Planning
- Sales Planning
- Profitability Optimization
- Sales Reporting
- Revenue Forecasting
- New Business Development
- Proposal Development
- Team Management
- Strong leadership
- Sales Presentations
- Price Negotiation
- Inventory Control
- Staff recruitment
- Sales Coaching
- Negotiation Management
Timeline
Sales Manager
Koncept Automobiles Pvt Ltd (Mahindra)
05.2023 - Current
Sales Manager
E-Next Mobility Pvt Ltd (Citroen)
12.2021 - 05.2023
Assistant Sales Manager
Frontier Autoworld Pvt Ltd (Volkswagen)
10.2019 - 11.2021
Assistant Sales Manager
Koncept Automobiles Pvt Ltd (Mahindra)
04.2018 - 09.2019
Team Leader
Frontier Autoworld Pvt Ltd (Volkswagen)
06.2016 - 03.2018
Team Leader
Sterling Motor Co. (Mahindra)
05.2011 - 06.2016
MBA - Sales And Marketing
Lovely Professional University
Associate of Science - Non Medical
Government PG College
Intermediate - Non Medical
TIT'S Sr Sec School
Matric -
TIT'S Sr Sec School