Overview
Work History
Education
Skills
Timeline
Generic

TEZENDER VERMA

SHYAM KUNJ SOHNA ROAD GURGAON

Overview

13
13
years of professional experience

Work History

Sales Manager

Koncept Automobiles Pvt Ltd (Mahindra)
Gurgaon
05.2023 - Current
  • Identified potential customers and developed sales strategies to meet their needs.
  • Conducted market research to identify customer demographics, preferences, and trends.
  • Developed pricing models for new car inventory and tracked sales performance against targets.
  • Provided training to sales staff on product features, benefits, and selling techniques.
  • Established relationships with key stakeholders in the automotive industry.
  • Created marketing materials such as brochures and advertisements to promote new vehicle offerings.
  • Managed day-to-day operations of the dealership's new car sales department.
  • Organized promotional events to generate interest in new cars and increase sales volume.
  • Analyzed monthly reports to determine areas of improvement in overall performance.
  • Maintained accurate records of all transactions related to new car sales.
  • Resolved customer complaints regarding products or services in a timely manner.
  • Monitored competitor activities and adjusted pricing accordingly to remain competitive.
  • Ensured compliance with all applicable laws governing automobile dealerships.
  • Greeted customers, answered phone calls and emails to provide customer service.
  • Assisted in the showroom to answer questions about car models and features.
  • Organized test drives for customers to help them decide on a car model.
  • Prepared paperwork for sales transactions and ensured accuracy of information.
  • Advised customers on financing options, warranties and other services available at the dealership.
  • Developed relationships with existing clients to ensure repeat business opportunities.
  • Planned events such as open houses, trade shows, and car shows.
  • Provided guidance to junior sales staff members regarding product knowledge and sales techniques.
  • Managed social media accounts including creating posts, responding to inquiries, and promoting special offers.

Sales Manager

E-Next Mobility Pvt Ltd (Citroen)
Gurgaon
12.2021 - 05.2023
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Gained market share in new sales performance through aggressive team training.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Conducted market research and reported on competitors.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Supported sales team members to drive growth and development.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Directed and coordinated products, services and sales activities.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Coached, developed and motivated team to achieve revenue goals.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints regarding sales and service.
  • Oversaw regional and local sales managers and staff.
  • Completed extensive product line training to increase sales and render improved services to customers.
  • Leveraged CRM database to drive customer contacts, appointments, and sales.
  • Developed and executed strategies to improve new vehicle sales.
  • Mentored employees to help achieve sales and CSI objectives.
  • Engaged customer base to drive retention across departments.
  • Maintained vehicle selection, pricing and specials on website and social media.
  • Coordinated with other departments such as service and repair or parts and accessories when needed.
  • Reviewed customer feedback surveys and implemented changes based on results.
  • Assisted customers in selecting appropriate financing options available through dealership partners.
  • Inspected vehicles prior to delivery for quality assurance purposes.
  • Performed vehicle appraisals for trade-ins according to established guidelines.
  • Supervised team members during daily operations including coaching, counseling, motivating, scheduling.
  • Implemented cost reduction initiatives while maintaining quality standards within the department.
  • Ensured compliance with all applicable laws governing automobile dealerships.
  • Monitored competitor activities and adjusted pricing accordingly to remain competitive.
  • Resolved customer complaints regarding products or services in a timely manner.
  • Maintained accurate records of all transactions related to new car sales.
  • Negotiated contracts with vendors for parts, services, supplies, and other necessary items.
  • Analyzed monthly reports to determine areas of improvement in overall performance.
  • Organized promotional events to generate interest in new cars and increase sales volume.
  • Managed day-to-day operations of the dealership's new car sales department.
  • Created marketing materials such as brochures and advertisements to promote new vehicle offerings.
  • Established relationships with key stakeholders in the automotive industry.
  • Provided training to sales staff on product features, benefits, and selling techniques.
  • Developed pricing models for new car inventory and tracked sales performance against targets.
  • Conducted market research to identify customer demographics, preferences, and trends.
  • Identified potential customers and developed sales strategies to meet their needs.

Assistant Sales Manager

Frontier Autoworld Pvt Ltd (Volkswagen)
Gurgaon
10.2019 - 11.2021
  • Developed and implemented strategic sales plans to increase brand awareness and market share.
  • Conducted regular training sessions for staff on customer service, sales techniques, and product knowledge.
  • Monitored daily performance of sales team and provided feedback to maximize efficiency.
  • Analyzed monthly sales figures to identify trends and opportunities for improvement.
  • Created promotional campaigns to drive additional traffic into the dealership.
  • Maintained relationships with existing customers to encourage repeat business.
  • Identified potential new customers through research, cold-calling, and networking activities.
  • Coordinated with other departments in the dealership such as finance, parts, and service departments to ensure customer satisfaction.
  • Negotiated prices with customers in order to close deals profitably.
  • Resolved customer complaints promptly and professionally.
  • Directed all aspects of vehicle inventory management including ordering, stocking, pricing, merchandising displays and promotions.
  • Tracked competitor activity in order to develop competitive strategies that would attract more buyers from the marketplace.
  • Assisted customers in selecting a vehicle by asking questions about their needs and preferences.
  • Presented vehicles features, advantages, benefits during test drives or showroom visits.
  • Developed and implemented sales strategies to increase customer base.
  • Conducted market research to identify key trends in the car industry.
  • Demonstrated strong knowledge of cars, features and benefits to customers.
  • Provided exceptional customer service to ensure repeat business.
  • Negotiated with customers on price, financing and trade-ins.
  • Assisted customers in selecting a vehicle by taking them on test drives.
  • Maintained accurate records of all sales transactions and paperwork.
  • Created monthly reports detailing sales figures and performance metrics.
  • Organized promotional events such as open houses and car shows.
  • Followed up with customers after purchase for feedback and referrals.
  • Advised management on changes needed to improve dealership operations.
  • Resolved customer complaints professionally and efficiently.
  • Ensured compliance with all local laws regarding car sales activities.
  • Attended training seminars and workshops related to automotive sales techniques.
  • Utilized online resources to stay current on new models, pricing, promotions.
  • Performed administrative tasks such as filing documents, answering phones.

Assistant Sales Manager

Koncept Automobiles Pvt Ltd (Mahindra)
Gurgaon
04.2018 - 09.2019
  • Identified potential customers and developed sales strategies to meet their needs.
  • Conducted market research to identify customer demographics, preferences, and trends.
  • Developed pricing models for new car inventory and tracked sales performance against targets.
  • Provided training to sales staff on product features, benefits, and selling techniques.
  • Established relationships with key stakeholders in the automotive industry.
  • Created marketing materials such as brochures and advertisements to promote new vehicle offerings.
  • Managed day-to-day operations of the dealership's new car sales department.
  • Organized promotional events to generate interest in new cars and increase sales volume.
  • Analyzed monthly reports to determine areas of improvement in overall performance.
  • Negotiated contracts with vendors for parts, services, supplies, and other necessary items.
  • Maintained accurate records of all transactions related to new car sales.
  • Resolved customer complaints regarding products or services in a timely manner.
  • Monitored competitor activities and adjusted pricing accordingly to remain competitive.
  • Ensured compliance with all applicable laws governing automobile dealerships.
  • Implemented cost reduction initiatives while maintaining quality standards within the department.
  • Supervised team members during daily operations including coaching, counseling, motivating, scheduling.
  • Performed vehicle appraisals for trade-ins according to established guidelines.
  • Inspected vehicles prior to delivery for quality assurance purposes.
  • Reviewed customer feedback surveys and implemented changes based on results.
  • Maintained vehicle selection, pricing and specials on website and social media.
  • Engaged customer base to drive retention across departments.
  • Resolved customer complaints regarding sales and service.

Team Leader

Frontier Autoworld Pvt Ltd (Volkswagen)
Gurgaon
06.2016 - 03.2018
  • Analyzed key performance indicators to identify effective strategies.
  • Implemented strategies to take advantage of new opportunities.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained positive working relationship with fellow staff and management.
  • Assessed market trends and competitor strategies to inform team direction and focus.
  • Motivated team members through recognition programs and performance-based incentives.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Implemented strategic plans to enhance team performance and productivity.
  • Greeted customers as they entered the showroom and identified their needs.
  • Demonstrated vehicle features, explained warranties and financing options to potential buyers.
  • Negotiated prices with customers and closed sales transactions.
  • Assisted in maintaining a clean, orderly showroom floor including vacuuming vehicles.
  • Responded to customer inquiries via phone or email promptly and professionally.
  • Maintained up-to-date knowledge of current models, features, accessories and their benefits.
  • Provided test drives for prospective buyers to experience the car's performance, comfort and handling capabilities.
  • Compiled data on sales reports, tracked customer preferences and reported to management.
  • Developed relationships with new clients by following up after purchase to ensure satisfaction with product and service received.
  • Prepared paperwork such as contracts, invoices and other documents related to sale of cars.
  • Ensured all necessary documentation was completed accurately prior to delivery of vehicle.
  • Maintained accurate inventory records of vehicles available for sale in dealership lot.
  • Advised customers on trade-in values for their existing vehicles when applicable.
  • Attended weekly training sessions regarding changes in products and services offered by dealership and industry trends.
  • Actively participated in marketing initiatives such as promotional events or community outreach activities.
  • Followed up with previous customers through surveys or emails seeking feedback on service provided.

Team Leader

Sterling Motor Co. (Mahindra)
Gurgaon
05.2011 - 06.2016
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Education

MBA - Sales And Marketing

Lovely Professional University
Punjab
06-2016

Associate of Science - Non Medical

Government PG College
Bhwanii
05-2011

Intermediate - Non Medical

TIT'S Sr Sec School
Bhiwani
04-2008

Matric -

TIT'S Sr Sec School
Bhiwani
03-2006

Skills

  • Account Management
  • KPI analysis
  • Lead Generation
  • Performance Management
  • Sales team training
  • Client Relationship Management
  • Strategic Planning
  • Sales Planning
  • Profitability Optimization
  • Sales Reporting
  • Revenue Forecasting
  • New Business Development
  • Proposal Development
  • Team Management
  • Strong leadership
  • Sales Presentations
  • Price Negotiation
  • Inventory Control
  • Staff recruitment
  • Sales Coaching
  • Negotiation Management

Timeline

Sales Manager

Koncept Automobiles Pvt Ltd (Mahindra)
05.2023 - Current

Sales Manager

E-Next Mobility Pvt Ltd (Citroen)
12.2021 - 05.2023

Assistant Sales Manager

Frontier Autoworld Pvt Ltd (Volkswagen)
10.2019 - 11.2021

Assistant Sales Manager

Koncept Automobiles Pvt Ltd (Mahindra)
04.2018 - 09.2019

Team Leader

Frontier Autoworld Pvt Ltd (Volkswagen)
06.2016 - 03.2018

Team Leader

Sterling Motor Co. (Mahindra)
05.2011 - 06.2016

MBA - Sales And Marketing

Lovely Professional University

Associate of Science - Non Medical

Government PG College

Intermediate - Non Medical

TIT'S Sr Sec School

Matric -

TIT'S Sr Sec School

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