Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Software
Technical Proficiency
Personal Skill Set
Generic
Muthappa T.G

Muthappa T.G

Business Process Lead | Pricing Analyst
Bengaluru

Summary

Experienced professional with a wealth of expertise in pricing-related roles and a diverse background in operations processes. Exhibits a strong proficiency in pricing analysis and strategic decision-making. Cultivated proven leadership skills through successful management and supervision as a team leader across various roles and companies. Proficient in overseeing sales operations and implementing process automations to enhance efficiency. Actively seeking a challenging role to apply my extensive experience and contribute to organizational growth and success.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
2
2
Certificates

Work History

Business Process Lead | Pricing Analyst

Tata Consultancy Services
Bengaluru
2022.03 - Current
  • Offer strategic and analytical recommendations for pricing decisions on accounts of moderate to complex nature
  • Implementing various pricing strategies, including cost-plus, custom pricing, sustainable pricing, and standard pricing
  • Assist Sales team in achieving profitable growth by proposing effective pricing strategies and structuring proposals, adapting them to continuously evolving business practices
  • Spotlighting potential risks in requests such as RFP/RFQ/RFI, contract renewals, and updates; recommending strategies to mitigate identified risks
  • Create intricate pricing scenarios for significant accounts, encompassing both core and non-core products
  • Assisting in contract negotiations through multiple iterations of pricing and profitability modeling.
  • Facilitate and lead pricing analytics, encompassing volume reporting, segmentation, margin and ROI analysis, accounting for customer rebates, cost-to-serve, vendor programs, and other factors influencing actual customer profitability.
  • Robust understanding of CRM and business intelligence tools, along with their operational functionalities with respect to pricing and sales operations
  • Executing pricing within system, incorporating items for current customers.
  • Conduct periodic price reviews to uphold account integrity and preserve margins for existing customers
  • Ensure timely completion of pricing reviews as per contract terms, identifying variables impacting gross profit and offering relevant recommendations.
  • Providing alternative product substitution options and analyzing trends to detect potential loss or new business opportunities within product lines
  • Execute queries and utilize margin analysis tools to comprehend customer sales trends and assess their profitability.
  • Monitored competitors' pricing activities to make effective decisions that would improve company revenue.

Pricing Analyst | Sales Support Management

HP Inc
Bengaluru
2017.04 - 2022.03
  • Single Point of Contact (SPOC) for the 'South & North' regions in India for the SMB segment, with responsibilities that involve managing calls and escalations from sales, as well as prioritizing critical deals through coordination with the relevant stakeholders.
  • Authorization of proposed pricing with specified discounts.
  • Ensuring compliance with all bid-desk parameters to optimize proposal submissions and contribute to successful business outcomes.
  • Leveraging delegated authority to approve and quote deals, consistently meeting turnaround time (TAT) benchmarks to uphold best practices.
  • Collaborating across various teams to address matters such as validity extension, quantity adjustments, or product changes, among others.
  • Obtaining necessary approvals through escalations to regional or country category managers to ultimately authorize the bid release.
  • Leveraging financial tools to assess profitability and facilitate the approval process for diverse deals.
  • Making comparisons between Margin %, discounts, Connect-Rates with different matrix to ensure feasibility
  • Communicating for counter-proposals and coordinating for deal amendments in a B2B environment
  • Enhancing value through quantity/price adjustments in collaboration with the Sales team, thereby contributing to revenue growth.
  • Doing Pricing Analysis and sharing past Performances of Accounts with Category to obtain the right pricing.

Pricing Analyst

Quess Corp Ltd
Bengaluru
2016.03 - 2017.04

(Deployed Onsite at HP Inc)


  • Approving & Quoting IPG Low Touch deals (GeM & RC) as per the approved prices in RC Master Deals.
  • Approving MPS deals as per prices approved in Dart sheet
  • Publishing High Risk Report to EUV Team - checking High Risk deals weekly as per guidelines to check for fallouts and avoid any audit/compliance issues in the later stage
  • Publishing Duplicate Tracker Report to the team – to highlight duplicate entries for the same request/deal
  • Conducting team huddle, sharing process updates and refresher sessions for the team
  • Coordinating with Bid desk for standardizing the process
  • Coordinating with relevant stakeholders to create/maintain sales list for the team to follow
  • Work allocation and Production Planning for the team on daily basis

Assistant Team Leader

TTK Services Pvt. Ltd
2012.10 - 2016.02
  • Joined as a process executive and promoted to Assistant Team Leader
  • Served as an outsourcing partner, supervising operations that supported entrepreneurs, startups, small businesses, and working professionals. The provided services encompassed Business Process Support, Web/IT services, SEO/Internet Marketing, Bookkeeping, and more.
  • Managing a team of 4 to 5 members, responsible to meet the expected target set by higher authorities
  • Setting individual targets for team members based on the previous trends/metrics and ensure they are met
  • Setting up the expected Revenue Reach and forecast for the team month-on-month and quarterly basis
  • Responsible for generating revenue by reviewing existing client base thereby expanding the scope for business
  • Interacting with senior managers and suggesting them new avenues for the revenue growth, participating in review meetings and conveying the ideas related to process improvement
  • Coordinating with the internal Sales Team and providing sample work for the projects to help them provide a quote to the client
  • Ensure the Team members adhere to the SLA and projects are completed within the specified deadline
  • Operational Management: Providing timely feedback for team members, actively participating in performance and HR related issues, as well as resource management.

Operations Executive – Customer Support

TNS Employee Insights
2009.09 - 2012.10
  • Assisting Employees through Email to complete ‘Employee Surveys’ online
  • Manual testing of the entire survey on the web to ensure there are no glitches when the survey goes online
  • Testing included checking Databases of the survey to ensure all the information entered are being stored properly
  • Working closely with Project Managers, Associates and other Departments to ensure that Surveys are completed in a proper way
  • Checking the Survey Reports for any errors before handing over the Results to the Clients
  • Extensive use of Web-based customer relationship management service like Salesforce.com and business research service like Hoover’s to help our marketing team to find & identify potential Clients
  • Sourcing information on different segments of companies using commercial news distribution sites like Business Wire, PR Newswire and other alternate websites and search engines
  • Finding more information about the companies including their Primary Line of Business, Global operations, and Workforce & Background using online resources to help our marketing team
  • Working with the Marketing Team in the US to get the company’s “Research Work” published in major newspapers and magazines across the globe.

Education

Bachelor of Arts - English

Cauvery College - Mangalore University
Gonikoppa
2005.06 - 2007.06

Pre-University - Arts

Cauvery College - Mangalore University
Gonikoppa
2002.06 - 2004.06

Skills

    Salesforce | MS Dynamics

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Accomplishments

  • Accumulated multiple "Star Performer" and "Best Performer" awards in acknowledgment of exceptional performance throughout various roles and across different companies.
  • Received multiple recognitions for being consistent performer with highest productivity and managing additional responsibilities.
  • Received appreciation from Zonal Managers / internal stakeholders for understanding and closing critical deals.
  • Throughout my career, spanning different roles and companies, I have overseen and managed teams.
  • Worked with Automation team for successful implementation of Robotics process and trained team members.
  • Facilitated knowledge transfer to offshore teams and crafted standard operating procedures (SOPs) and process documentation.

Certification

Strategic Thinking

Timeline

Business Process Lead | Pricing Analyst

Tata Consultancy Services
2022.03 - Current

Strategic Thinking

2020-04

Growth Mindset

2019-02

Pricing Analyst | Sales Support Management

HP Inc
2017.04 - 2022.03

Pricing Analyst

Quess Corp Ltd
2016.03 - 2017.04

Assistant Team Leader

TTK Services Pvt. Ltd
2012.10 - 2016.02

Operations Executive – Customer Support

TNS Employee Insights
2009.09 - 2012.10

Bachelor of Arts - English

Cauvery College - Mangalore University
2005.06 - 2007.06

Pre-University - Arts

Cauvery College - Mangalore University
2002.06 - 2004.06

Software

MS Office

PowerBI

MS Dynamics

Technical Proficiency

  • Basic Knowledge & understanding of various productivity tools & CRM’s - , SalesForce.com, Microsoft Dynamics and others
  • Hands-on-experience in MS Office - familiar with pivot tables, MS Word, Excel, and PowerPoint. Basic understanding of Technical Writing and creating Process related documents for training and other operational purpose using online tools


Personal Skill Set

  • Good Interpersonal Skills, Team player and willingness to acquire new skills
  • Strong Planning, Organizing and Monitoring Abilities
  • Experienced in effectively training team members on process related activities
  • Good verbal and written communication skills
Muthappa T.GBusiness Process Lead | Pricing Analyst