Proficient in English communication, both written and verbal. Over 15 years of experience collaborating with teams in fast-paced environments. Known for accessibility, positivity, and a strong focus on meeting deadlines.
Hi, I’m
Salman Shaikh
Digital Marketing & Customer Support Freelancer
Surat,GJ
Summary
Overview
18
years of professional experience
3
Languages
Work History
ISmartz World
Freelancer
12.2021 - Current
Job overview
- Launch full-scale e-commerce operations for clients, earning 30% of profit on a monthly basis
- Rationale for exiting this job:
- Developed four eBay and ETSY stores for various clients, significantly boosting their income. Secured 1 crore INR in investments from clients, yielding 300,000 INR monthly after three months. Observed continuous business expansion alongside rising profits. Explored dependable partnerships for full-time roles to maximize expertise and commitment.
- Improved client satisfaction by ensuring on-time delivery of exceptional quality work.
VINSIC (Unique E-commerce Pvt Ltd)
E-commerce Manager
02.2016 - 11.2021
Job overview
- Provided backend support for various e-commerce platforms, enhancing operational efficiency. Specialized in UK-based platforms including eBay.co.uk, Amazon.co.uk, Shopify, Etsy, and Magento. Utilized advanced knowledge of e-commerce to deliver tailored solutions for clients. Streamlined processes to improve service delivery and client satisfaction.
- Position responsibilities and tasks:
- Generate new listings and monitor performance metrics.
- Create order labels.
- Retouch photos using Photoshop.
- Conducted thorough market research to identify emerging trends and opportunities. Introduced innovative products to enhance business offerings and attract customers. Negotiated optimal pricing with suppliers to maximize profit margins.
- Customer Assistance (Chat & Verbal both)
- Manages client relationships across United Kingdom, China, & India.
- Recruiting new employees
- Conduct training sessions for new employees
- In Summary:
- Maintained product stock levels and coordinated purchases from India. Managed invoices to ensure accurate financial records. Oversaw product readiness for dispatch to the United Kingdom. Assigned daily tasks to employees to optimize workflow.
- Ensured adherence to correct procedures while providing clear directions to staff for improvements. Offered guidance and authorized special adjustments to assist employees handling customer concerns. Scheduled staff to maintain adequate coverage during peak operational hours.
- Execute allocated segment of operation within established budgets, service levels, and business targets.
- Reason for leaving this position:
- Maintained positive relationships with company owners and team members post-employment. Facilitated successful collaboration among team members during tenure. Departed role due to sudden withdrawal of incentives and commissions previously received.
Asthetic BPO Pvt. Ltd.
Customer Representative, Team Leader
04.2010 - 10.2015
Job overview
- Collaborate with team, inspiring and guiding individuals
- Maintain comprehensive training and development plans for all team members.
- Oversaw monitoring of multiple company databases to ensure inventory accuracy.
- Motivate and guide sales agents to achieve exceptional levels of individual and team performance alongside customer satisfaction
- Assist Head of Sales in achieving business targets and objectives while fostering a performance-oriented culture.
- Reason for leaving this position:
- Identified challenges in sourcing authentic clients, leading to company dissolution
Mahavir Synthesis Pvt Ltd
Assistant HR
03.2008 - 06.2010
Job overview
- Document and submit daily reports encompassing chemical production, safety infractions, equipment maintenance requirements, property damage or theft incidents, unauthorized personnel within vicinity, and any atypical events.
- Generate daily attendance reports, supporting HR Manager in monthly attendance assessment.
- Rationale for job departure:
- Elevated salary from 1,500 INR to 2,500 INR in six months. Attained total compensation of 4,500 INR per month at exit, following yearly raises. Developed significant skills and experience throughout employment.
- Encouraged consideration of BPO/Call Centre opportunity due to adequate English skills
- 2 factors contributing to proficiency in English.
- Engaged in comprehensive curriculum at English medium school
- Engaged with numerous relatives and friends residing in USA, UK, Australia
Education
National Institute Of Open SchoolingNoida
S.S.C
01.2008
University Overview
GPA: 52%
Skills
People management expertise
undefinedPersonal Details:
Personal Details:
- Date of Birth : 26th November 1990
- Gender : Male
- Marital Status : Married
- Linguistic knowledge : Gujarati, Hindi, English.
- Nationality : Indian
- Strengths : Good communication skills, Readiness to accept challenges, learning attitude, Computer knowledge & internet operating.
Timeline
Freelancer
ISmartz World
12.2021 - Current
E-commerce Manager
VINSIC (Unique E-commerce Pvt Ltd)
02.2016 - 11.2021
Customer Representative, Team Leader
Asthetic BPO Pvt. Ltd.
04.2010 - 10.2015
Assistant HR
Mahavir Synthesis Pvt Ltd
03.2008 - 06.2010
National Institute Of Open Schooling
S.S.C