Thaddeus Payton
Indianapolis
Summary
Motivated Assistant Manager experienced in team leadership, project management, and operational procedures. Improved efficiency and increased productivity through effective collaboration, resource organization, and employee performance oversight. Focused on delivering high-quality customer service while guiding and motivating diverse teams to achieve demanding objectives.
Overview
7
7
years of professional experience
Work History
Assistant Manager, full time sales, part time
Foot Locker/champs sports
Indianapolis
08.2021 - Current
- Assisted in managing daily store operations and team workflow.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained staff on customer service best practices and product knowledge.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Coordinated sales promotions and visual merchandising to enhance store appeal.
- Oversaw inventory management, ensuring stock levels remained optimal.
- Managed cash handling procedures and conducted bank deposits securely.
- Delegated work to staff, setting priorities and goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supported recruitment and onboarding of new team members effectively.
- Recruited and trained new employees to meet job requirements.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Crew Leader,crew
AMC Theatres
Indianapolis
01.2020 - 08.2023
- Trained new crew members on customer service best practices.
- Mentored newly hired crew members to prepare each for job roles.
- Trained new hires on job duties, safety protocols, and company policies.
- Delegated daily tasks to team members to optimize group productivity.
- Supervised daily operations and maintained consistent service standards.
- Managed inventory levels and restocked supplies as needed.
- Resolved guest concerns promptly to enhance customer satisfaction.
- Enforced safety protocols and maintained a clean working environment.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Coordinated with other departments regarding scheduling conflicts between crews.
- Gained independent working skills and guided and mentored less experienced team members.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Operated equipment with strong focus on safety and ground communication.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Assisted with diverse construction challenges to help team and customer.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Assisted management team with inventory counts of food products and beverage supplies.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Directed patrons to restrooms and other amenities within facility.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Checked expiration dates on all products before serving them to customers.
- Checked expiration dates on all products before serving them to customers.
Kitchen
Thomas Caterers of Distinction
Indianapolis
03.2019 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Lawrence North High School
Indianapolis, INSkills
- Retail operations management
- Inventory management
- Cash handling
- Visual merchandising
- Sales strategies
- Sales growth
- Customer service
- Customer satisfaction
- Customer relations
- Sales monitoring
- Sales reporting
- Closing oversight
- Operational strategies
- Process improvement
- Quality control
- Time management
- Scheduling and planning
- Schedule oversight
- Team leadership
- Staff supervision
- Staff management
- Staff training
- Strategic thinking
- Employee performance evaluation
- Staff development
- Recruiting and interviewing
- Coaching and mentoring
- Team motivation
- Team building
- Strategic planning
- Strategic thinking
- Business development
- Business development understanding
- Decision-making
- Conflict resolution
- Effective communication
- Verbal and written communication
- Task delegation
- Multitasking and organization
- Problem-solving
- Performance assessment
- Operations management
- Orientation and training
- Team building
- Orientation and training
- Problem-solving
- Operations management
Timeline
Assistant Manager, full time sales, part time
Foot Locker/champs sports
08.2021 - Current
Crew Leader,crew
AMC Theatres
01.2020 - 08.2023
Kitchen
Thomas Caterers of Distinction
03.2019 - 01.2021
Lawrence North High School