Thadukamatla Madhukar Reddy
Hyderabad
Summary
Dynamic sales training professional with a proven track record at Reliance Jio Infocomm Limited, excelling in coaching and mentoring to enhance team performance. Skilled in training program development and data analysis, I drive impactful results through strategic sales initiatives and strong relationship-building capabilities.
Overview
9
9
years of professional experience
Work History
Training Specialist - Home Sales
Reliance JIO infocomm limited
Hyderabad
12.2020 - Current
- Assess the training needs for FTTH teams across specified geography.
- Develop conventional and non-conventional programs and methodologies for training. Conduct learning interventions as per business requirements.
- Mentor field resources in alignment with business needs.
- Manage teams of master trainers for effective training delivery.
- Monitor and manage the training effectiveness of learning interventions.
- Use data analytics to improve the efficacy of learning interventions. Create new interventions as per business requirements.
- Conduct behavioral workshops for the field force. Develop comprehensive training materials and programs to support the onboarding of new hires and continuous learning for existing sales teams.
- Design interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
- Analyze and assess the training needs of the sales team based on performance metrics, sales data, and feedback from leadership.
- Use performance data to refine training programs and ensure they align with organizational sales goals.
Collaborate with HR, sales leadership, and other departments to ensure alignment of training with overall business goals.
Provide regular reports on training outcomes, sales performance improvements, and areas for further support in performance improvement for identified bottom quartile resources. - Provide support in the performance enhancement of middle quartile resources through coaching and mentoring.
- Identify training needs, ensure training delivery, and program management for the field sales force on a weekly basis for UJPM and HSO.
- Provide on-the-job interventions, i.e., buddy rides, audits, coaching.
- Conduct a regular cadence with the field teams.
- Ensure readiness for independent field deployment for the new joiners within seven days of joining.
- Handhold front-line resources, trainees for the first three months, and ensure productivity as defined.
- Ensure on-field learning interventions are conducted as per the monthly calendar.
Urban Jio Point Manager (UJPM)
Reliance Jio Infocomm Limited
09.2018 - 12.2020
- Performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Accomplished multiple tasks within established timeframes.
Resolved staff member conflicts, actively listening to concerns, and finding appropriate middle ground.
Manage end-to-end Jio Fiber business at the unit level.
Ensure the right manpower availability as per the scope.
Provide necessary on-the-job training and performance coaching.
Achieve sales targets for the FTTH business at the unit/territory and at the individual level.
Drive sales through other channels, like general trade, sales partners, etc.
Conduct programs and campaigns for customer acquisition and engagement.
Acquire building and society permissions for the assigned unit/territory.
• Maintain the desired level of Customer Satisfaction Index.
Build relationships with local authorities and handle any unforeseen situations and escalations.
Business Development Executive
Hathway Cable & Datacom Pvt Limited
06.2016 - 09.2018
- Led new customer acquisition initiatives, expanding the client base for fiber-based connections (MEN Network).
- Managed end-to-end customer acquisition processes, ensuring seamless onboarding and service activation.
- Oversaw the acquisition of building permissions for fiber network deployment, ensuring compliance with local regulations.
- Conducted new area planning for fiber-based connections, optimizing network coverage, and service availability.
- Developed and updated strategic plans to integrate new technologies into existing network infrastructure.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Established strong relationships with key decision makers within client organizations.
Education
BTech -
JNTU Hyderarabad University
01.2013
Intermediate -
Board off Intermediate Education
01.2009
SSC -
Board off Secondary Education
01.2007
Skills
- Sales Training
- Sales Leadership Training
- Training Operations
- Training program development
- Virtual training
- Coaching and mentoring
- Excel
- Sales strategy
- Data analysis
- Sales process
Accomplishments
- Received appreciation for outstanding performance toward excellent execution of the Himalaya program, won the Pan India Best Trainer Award for the Telangana Team, and received the Pan India Best Area Trainer Award
- Received the South Region Best Trainer award for the year 2022-2023
Timeline
Training Specialist - Home Sales
Reliance JIO infocomm limited
12.2020 - Current
Urban Jio Point Manager (UJPM)
Reliance Jio Infocomm Limited
09.2018 - 12.2020
Business Development Executive
Hathway Cable & Datacom Pvt Limited
06.2016 - 09.2018
BTech -
JNTU Hyderarabad University
Intermediate -
Board off Intermediate Education
SSC -
Board off Secondary Education
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