Thakur Praveen Singh

• Analyzed customer feedback data to identify areas of improvement in operations.
• Monitored daily operations to ensure compliance with company policies and procedures.
• Identified opportunities for process automation and technological improvements.
• Reviewed credit histories, income statements, and other financial information of loan applicants.
• Analyzed data from daily reports to identify trends in production performance metrics.

October 2011 - December 2023

UNIT MANAGER - ERM NRI ICICI BANK LIMITED

• Handling a Team of 52 VRM with 4 Team Leader.
• Preparing dashboard reports that represent the team's weekly and monthly performance details.
• Participating in end-of-month team reviews, maintaining daily.
• EOD reports and preparing weekly and monthly production TAT reports. Oversee KPIs, motivate the team to achieve.
• Conducting a minimum skills verification to check the process.
• Knowledge of the associates. Preparation of KRA for every quarterly basis to the team. Handling complaints and escalation from clients.
• Supervision on allocation of work to the team, based on requirement.
• Audit customer interactions on a monthly basis.
• Preparing Root Cause Analysis for any issues or errors in the process to identify the root cause of the issue and providing corrective actions and preventive actions to resolve the same.

October 2008 - September 2011

SME TRAINER AEGIS
SENIOR ASSOCIATE

• Selected as a SME and also given training on Product and Process for new Batches.
• Handling calls from customers and resolving the queries, requests, and complaints, and satisfying the customer with the information.
• Selected as a SME and also given training on Product and Process for new batches.